Mathys Michaelse Fouche
Alberton
Summary
Experienced in overseeing service operations and enhancing customer interactions, bringing a strong set of organizational and problem-solving skills to improve team efficiency. With a deep understanding of navigating dynamic environments and optimizing processes, adept at driving positive outcomes. The goal is to leverage expertise to contribute to a high-performing team and deliver exceptional results.
Overview
50
50
years of professional experience
Work History
Service Administrator
Roadside Boyz
06.2024 - 02.2025
- Management of contracts concluded with service providers
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Tasked with data entry, records quotes and capturing job cards on Quick Books.
- Clients I dealt with were DSV, Master Cargo, Afrit
Logistics Supervisor
DSV Road
04.2018 - 05.2024
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Checking of timesheets for drivers
- Arrange monthly COF on trailers and trucks with branches
- Keep record of all renewals on licenses for trailers and trucks
- Keep record and booking of service on trucks
- Do weekly night outs for drivers
- Keep record of the maintenance contracts on the trucks and see that they are in place
- Assist other branches with breakdowns and services
- Communicate with warehouse managers to book extra loads
- Placement and collection of trailers for daily collection
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
Logistics Manager
SADC Bulk Management and Logistics
10.2010 - 12.2017
- Managing of all administrative factors influencing rates decisions taken by the company
- Assisting with tenders
- Reconciling of the Transnet Freight Rail accounts on a weekly basis
- Lodge of claims against rail accounts
- Recordkeeping of all claims
- Ensure that all claims are handled effectively and that necessary credits due to the company are credited to the rail account
- Liaising with the finance department on a daily basis to ensure that railing can continue
- Liaising with Transnet Freight Rail on a daily basis to ensure that account limits are still in order
- On acceptance of the rates quoted to potential clients, ensure that prices are activated on the rail system
- Management of contracts concluded with service providers
- Develop and maintain a database of all cost elements
- Obtain quotes from different rail service providers
- Monitoring of the company’s assets
- General administration duties
- Monitor of income from debtors against rail account
- Liaising with the finance department to ensure that the rail account is paid on time of deadline
- Liaising with clients for new business
- Controlling of exports through RSA harbours
- Liaising with Transnet Freight Rail for capacity
- Negotiating with Transnet Freight Rail for better rates
- Completion of CTO for exports
- Ensure that empty private containers are on site for loading
- Ensure that loaded export containers are in time for stack at City Deep
- Ensure that loaded containers are in time for stack at Kings Rest
- Ensure that CTO’s are stamped by shipping agents
Commercial Administrator
Boss Logistics
04.2003 - 12.2009
- Managing of all administrative factors influencing rate decisions taken by the company
- Assisting with tenders
- Reconciling of the Transnet Freight Rail accounts on a weekly basis
- Lodge of claims against rail account
- Recordkeeping of all claims
- Ensure that all claims are handled effectively and that necessary credits due to the company are credited to the rail account
- Liaising with the finance department on a daily basis to ensure that railing can continue
- General administration duties
- Management of contracts concluded with service providers
Chief Clerk
Transnet Freight Rail
04.1975 - 03.2003
- Livestock, Goods, Passengers, Tickets, Accounts and Tariffs Knowledge
- Raising of demurrage on rail wagons
- Balancing of daily cash intakes
- Balancing of daily rail and road transport tickets sold
- General correspondence
- Freight logistics solutions
- Tariff quotations
- Compiling of transport agreements
- Feasibility studies for Key Account Managers and Business Managers
- Management of clients rails accounts
- Correspondence regarding clients claims against their rail accounts
- Administrate transport agreements
- Negotiate with cross border countries regarding railway tariffs
- Compiling of Excel spreadsheets
- Transmitting and amending of prices on the Lan system
- Raising of miscellaneous charges
- Worked with containerized traffic
- Capturing data on the system regarding import and export containers
- Acceptance of CTO’s for import and export containers
- Raising of cartage charges on containers to be delivered
- Planning of containers for delivery or rail
- Monitoring of containers
Education
Matric / Grade 12 - Afrikaans - First Language, English - Second Language, Bookkeeping, Mathematics, Metalwork, Physical Science/Biology
High School Hercules
01.1974
Skills
- Fincon
- Quick Book
- Logistics coordination
- Global logistics coordination
- Prioritization
- Deadline management
- Database entry
- Transportation management
- Invoice management
- ERP system proficiency
- Customer service excellence
- Logistics processes
Additional Courses And Certificates
- Goods and Passengers Services, Esselenpark, 77
- Road Transport Services, Esselenpark, 87
- Image Training Service, Esselenpark, 77
- Windows 3.1 Fundamental, Esselenpark, 95
- MS Windows 3.1, Esselenpark, 96
- MS Word, Esselenpark
- MS Excel, Esselenpark
Full Names
Mathys Michaelse Michaelse
Known As
Michael
Address
6 Madina Gardens, Alberton, Gauteng, P.O. Box 9761, Alberton, Gauteng
Cell Phone
072 765 9996
Criminal Record
None
Personal Information
- ID Number: 560104508983
- Date of Birth: 01/04/56
- Gender: Male
- Nationality: South African
- Driving License: Code 08
- Marital Status: Married
Languages
Afrikaans
Native or Bilingual
English
Native or Bilingual
Timeline
Service Administrator
Roadside Boyz
06.2024 - 02.2025
Logistics Supervisor
DSV Road
04.2018 - 05.2024
Logistics Manager
SADC Bulk Management and Logistics
10.2010 - 12.2017
Commercial Administrator
Boss Logistics
04.2003 - 12.2009
Chief Clerk
Transnet Freight Rail
04.1975 - 03.2003
Matric / Grade 12 - Afrikaans - First Language, English - Second Language, Bookkeeping, Mathematics, Metalwork, Physical Science/Biology
High School Hercules
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