Adriana Zanelli Fiorussi
Randwick,Australia
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
54
54
years of post-secondary education
Work History
Administrative Coordinator
Cloud Native
Sydney, NSW
04.2022 - Current
- Managing 1st and 2nd line support
- Organizing the service desk team to ensure all tickets have been assigned
- Taking ownership of maintaining a high level of customer service and following up the status of unresolved tickets
- Ensuring all the service desk team members are meeting their KPI weekly
- Managing onboarding/offboarding of users of all managed Clients
- Managing all procurement and logistics for all managed Client’s hardware
- Assisting and supporting the Manager of service desk team with travels, his schedule, and maintaining the updates.
- Prepared detailed documents and reports in adherence administrative processes.
- Made travel arrangements for staff members.
Receptionist Assistant and Customer Service
Live Active Clinic
Sydney, NSW
03.2021 - 12.2021
- Drafting professional business communication and answering phone calls and emails focusing in following company standards with maximizing customer service
- Managing office supplies, inventory through Excel spreadsheets and safety protocols related to the health care industry
- Responsible for managing and controlling business correspondence and documents trough Microsoft office program
- Daily management of customer appointments and doctors calendar trough Visitbase and Cloud software
- Supporting office staff with multifaceted administrative assistance.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
Receptionist
JMD Medical Centre
Sydney, NSW
03.2019 - 03.2021
- Responsible for all incoming and outgoing calls
- Checking patients in and out for appointments and collected co-payments though PRODA (Medicare) system
- Taking messages from patients and promptly relayed to appropriate staff
- Responsible for managing the payments related to Work Compensation patients.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bar Attendant
Churchills Sport Bar
Sydney, NSW
03.2015 - 03.2021
- Collecting and processing payments via cash and credit card
- Building excellent relationships with guests to achieve repeat business
- Responsible for training all new staff behind the bar and referring new employees to the pub.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Maintained neat, clean and professional appearance to meet business dress code policy.
Executive Assistant/Commercial Administrative Coordinator
Liteq Industria e Comercio Ltda
, Brazil
02.2009 - 12.2015
- Being the right-hand of the owner of the business
- Managing his agenda, professional and personal, expenses, domestic and international travels arrangements
- Working as primary contact between Clients and company
- Managing process of quotes, following up and finalizing quotes
- Collaborating with warehouse employees to fulfill orders and communicate customers' special requests
- Negotiating pricing and oversaw closing process
- Maintaining commercial customer contact information and noted interactions in SAP system
- Managing allocation of commercial resources to support advancement of department's commercial objectives and priorities
- Creating data reports with channel performance for managerial reporting though Excel.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
Administrative Assistant/Personal Assistant
Caterpillar Brazil
11.2007 - 02.2009
- Developing administrative processes to achieve organizational objectives and improve office efficiency
- Updated details in company database by keying in customer contacts and delivery dates though SAP system
- Reviewing and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations
- Managing schedule and timetable of the director and supervisor of the department.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
MBA - Business Information Systems
Torrens University
Diploma of Leadership and Management - undefined
North Bridge College
Diploma of Project Management - undefined
Diploma of Marketing - Business Administration
City Institute, University Dom Bosco Assuncao
Bachelor of Business Administration - Business
University Salesiana Dom Bosco Assuncao
02.2006 - 12.2009
Skills
Strategic planning
undefinedTimeline
Administrative Coordinator
Cloud Native
04.2022 - Current
Receptionist Assistant and Customer Service
Live Active Clinic
03.2021 - 12.2021
Receptionist
JMD Medical Centre
03.2019 - 03.2021
Bar Attendant
Churchills Sport Bar
03.2015 - 03.2021
Executive Assistant/Commercial Administrative Coordinator
Liteq Industria e Comercio Ltda
02.2009 - 12.2015
Administrative Assistant/Personal Assistant
Caterpillar Brazil
11.2007 - 02.2009
Bachelor of Business Administration - Business
University Salesiana Dom Bosco Assuncao
02.2006 - 12.2009
MBA - Business Information Systems
Torrens University
Diploma of Leadership and Management - undefined
North Bridge College
Diploma of Project Management - undefined
Diploma of Marketing - Business Administration
City Institute, University Dom Bosco Assuncao
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