Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Adrian He

17 Belinda Crescent, Doncaster East,VIC

Summary

Offering seven years of expertise in lending policies and procedures. Knowledgeable in problem analysis and resolution and considered an effective relationship-building individual. Focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional in the banking industry.

Overview

10
10
years of professional experience

Work History

Home & Investment Lending Manager

ANZ Banking Group
07.2023 - Current


  • Develop new business from own networking and support existing customer, net settlement amount is 50M for last 12 months.
  • Improved decision-making accuracy for loan applications.
  • Build and maintain business relationships with eight introducers to ensure they can support
  • Train and support personal banker development. Oversee the development of new home loan assistants, ensuring compliance with regulatory requirements while meeting customer needs.


Lending Manager

Bank Of Melbourne
08.2021 - 03.2023
  • Relevant knowledge of governing and regulatory, their Legislation, Acts and function.
  • Submit loan application and verify documents for accuracy and compliance, DLA granted. Recent half-year net settlement amount more than 22 million.
  • Oversaw entire loan process to provide each client received exceptional service (NPS-Channel & Brand both 10/10)
  • Proactively approach Paid referrers (accountant & real estate agent), three signed with BoM and other three signed with Tomorrow Finance.
  • FY2022 BestNetworker Award Granted
  • Educate customers to use online banking to follow-up loan process status and keep communication with customer after settlement
  • Conduct weekly partnership meetings with other branch employees to provide performance evaluations, resolve issues and answer questions, update loan policy.

Associated Relationship Manager

Bank Of China (Australia)
03.2018 - 07.2021
  • Build and maintained relationships with new and existing clients while providing high level of expertise by digital interaction.
  • Use effective sales strategies to convince clients to accept proposals.
  • Monitor issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Submit loan applications to assessor for verification and recommendation.
  • Assessment of customer's credit profile and manage the risk.
  • Work closely with brokers/referrers to attract new business and to be the first point of contact for any enquiries relating to credit policy, application progress and status. Train and educate brokers on the product available in either a face to face or video meeting.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Customer Service Specialist

Bank Of China (Australia)
09.2017 - 02.2018
  • Recommended bank's product to customers, thoroughly explaining details.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Ensure compliance with all internal and external polices
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Wealth Management Associate

China Construction Bank
05.2016 - 08.2017
  • Provided one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise personalised financial plan.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Partnered with local organisations to provide specialised financial planning support to diverse populations with unique needs.
  • Completed all paperwork, recognising any discrepancies and addressing them in a timely fashion.
  • Boosted sales by 16% and exceeded sales target by employing consultative sales tactics and superior customer care.
  • Partnered with local organizations to provide specialized financial planning support to diverse populations with unique needs.

Store Manager

Muffin Break
04.2015 - 02.2016
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory.
  • Managed all aspects of store operations, including organisation, maintenance and purchasing functions.
  • Upheld and communicated store programs and standards to ensure quality, freshness, safety and cleanliness.
  • Bolstered sales volume by 11% in less than 3 months by implementing Muffin Lab program and marked 96/100 by franchisor.

Education

Certificate IV - Finance And Mortgage Broking

Kaplan Professional
Melbourne, VIC
05-2023

Master - Accounting And Finance

University Of South Australia
Adelaide, SA
2014

Bachelor - Finance

East China University Of Political Science And Law
Shanghai, China
2011

Skills

  • Financial Analysis
  • Banking
  • Solution Development
  • Loans
  • Sales expertise
  • Customer relationships
  • Portfolio growth
  • Credit analysis

Reference

Available upon request.

Timeline

Home & Investment Lending Manager

ANZ Banking Group
07.2023 - Current

Lending Manager

Bank Of Melbourne
08.2021 - 03.2023

Associated Relationship Manager

Bank Of China (Australia)
03.2018 - 07.2021

Customer Service Specialist

Bank Of China (Australia)
09.2017 - 02.2018

Wealth Management Associate

China Construction Bank
05.2016 - 08.2017

Store Manager

Muffin Break
04.2015 - 02.2016

Bachelor - Finance

East China University Of Political Science And Law

Certificate IV - Finance And Mortgage Broking

Kaplan Professional

Master - Accounting And Finance

University Of South Australia

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