ADRIANNA BARJIL
Sydney,Australia
Summary
Highly motivated and results-driven manager with a proven track record of successfully leading and inspiring teams towards achieving their goals. Possesses exceptional analytical skills and the ability to identify and solve complex problems in a timely and effective manner. Known for building strong relationships with customers and colleagues, leveraging interpersonal skills to establish trust and rapport. With a natural ability to make independent decisions and exercise sound judgment, consistently delivering positive impact to company success. Adept at applying training, monitoring, and morale-building techniques to boost employee engagement and performance. Possesses outstanding organizational skills, with a strong commitment to achieving excellence in all endeavours. Seeking a challenging entry-level psychology position to further develop skills and make a meaningful contribution to the team. Eager to leverage interpersonal, time management, and problem-solving skills in a casual position role.
Overview
7
7
years of professional experience
Work History
Store Manager
Zoo Clothing
11.2023 - Current
- Customer service
- Rostering
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Casual Sales Assistant
Colette
11.2023 - 08.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
Administration/ Junior Business Development Manager
State Building Solutions
01.2022 - 08.2023
- Overseeing and managing the administrative functions of the company, including office management, accounting, scheduling, and project coordination.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Store Manager
The Trybe
11.2022 - 06.2023
- Overseeing the day-to-day operations of a retail store, ensuring that the store meets or exceeds sales goals, and providing exceptional customer service.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
The Trybe
12.2021 - 11.2022
- Ensure efficient operation of the store to achieve optimal results in sales targets, KPI’s, store presentation, visual merchandising, stock levels, wage control and shrinkage.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Katies
02.2020 - 01.2021
- Stock take, POS, customer service, open and close store, cash handling and banking, KPI's and ADS, upselling.
Shift Supervisor
Red Rooster
05.2017 - 10.2019
- Stock filling and ordering, supervise staff, close the store, cash management, drive sales and maximise profits, drive great customer service.
Casual Sales Assistant
Cotton On Clothing
11.2017 - 01.2018
- Unpacked stock, POS, fix racks and tidy up store, markdowns, visual merchandising.
Education
Bachelor of Social Science - Psychology
Western Sydney University
Sydney, NSW04.2025
Diploma of Arts - Social Sciences
Western Sydney University
Sydney, NSW10.2017
Skills
Customer Service
Problem-Solving
Multitasking and Organization
Store operations
Training and mentoring
Store Opening and Closing
Friendly and Positive
Team Leadership
Outstanding communication skills
Store Merchandising
Cash Management
Employee Training
Recruitment and hiring
POS Systems
Team Building and Leadership
Leadership Development
Hardworking and Reliable
Decision Making and Problem Solving
Fast Learner
Ability to work under pressure
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary
References
Leah Tangimataiti from The Trybe Castle Hill
gtangimataiti97@live.com | 0472 740 303
Nikisha Kumar from Zoo Clothing
nikisha.kumar19@hotmail.com | 0411 160 635
Timothy Rewais from State Building Solutions
tim@statebuildingsolutions.com | 0432 175 675
Timeline
Store Manager
Zoo Clothing
11.2023 - Current
Casual Sales Assistant
Colette
11.2023 - 08.2024
Store Manager
The Trybe
11.2022 - 06.2023
Administration/ Junior Business Development Manager
State Building Solutions
01.2022 - 08.2023
Assistant Store Manager
The Trybe
12.2021 - 11.2022
Assistant Store Manager
Katies
02.2020 - 01.2021
Casual Sales Assistant
Cotton On Clothing
11.2017 - 01.2018
Shift Supervisor
Red Rooster
05.2017 - 10.2019
Bachelor of Social Science - Psychology
Western Sydney University
Diploma of Arts - Social Sciences
Western Sydney University
Similar Profiles
Natasha LazoryzakNatasha Lazoryzak
Retail Assistant at Zoo ClothingRetail Assistant at Zoo Clothing
Nikisha KumarNikisha Kumar
Retail Sales Associate at Zoo ClothingRetail Sales Associate at Zoo Clothing
Johanna NashJohanna Nash
Zoo Teen Volunteer at Heritage Park Zoo — ZooZoo Teen Volunteer at Heritage Park Zoo — Zoo