Adrianna Kennedy
Westleigh,NSW
Summary
I have extensive knowledge within disability, retail management and customer service. I am passionate, enthusiastic and hard working in any role I undertake. I maintain a high level of professionalism within the workplace and work well in a team or alone.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service/Accounts Manager
Linen services Australia
06.2022 - Current
- Managing a team to ensure customers are receiving the highest customer service experience
- Dealing with problems and resolving in a timely manner.
- Communicating with Customers via telephone and email.
- Liaising with new customers
Rostering Manager
Home Instead
01.2022 - 06.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Led a team of rosterers to ensure services were filled on a daily basis
Sole Trader, Support Practitioner
Self Employed
06.2021 - 11.2021
- Supporting a client within their home and transporting them to appointments and social activities.
- Home help
- social support
Rostering Manager
01.2021 - 06.2021
- Rostering staff to support clients on a daily basis
- Manage staff recruiting from start to finish
- Manage client requests and complaints
General Manager
Umbrella Disability Services
06.2019 - 12.2020
- Recruiting, training, supervising and mentoring all staff
- Mentored new hires following formal training to help them adjust to their new role and responsibilities
- Ensuring a high level of communication with all staff members
- Maintaining client files and ensuring all required documents are updated
- Capitalized on interpersonal skills by communicating disability benefit information to claimants and interviewing claimants to gather more information regarding their specific claim over the phone and face to face
- NDIS billing on a weekly basis
- Staff rostering and costing on a weekly basis
- Ensuring policy and procedures are followed
- Reporting to senior management on various issues including WHS
- Providing detailed monthly reports
- Ensuring all data collection is accurate and entered daily
- Maintaining client finances and petty cash on hand for the unit
- Communication with families and all stakeholders on a professional level
- Investigating all Incident reports as they occur
- Incident reporting and following up on outstanding incident reports
- Maintaining and addressing WHS issues within workplace
- Experience with both accommodation and respite services
Disability Support Worker
Cerebral Palsy Alliance
03.2018 - 01.2020
- Planned, shopped and prepared nutritious meals and performed housekeeping duties
- Transported clients to physicians' offices, social outings/events and ran errands
- Met weekly with treatment team to ensure participant’s goals were being met
- Registered as a relief team member I would fill in for team leaders when off sick or on annual leave
- Assisted clients in laundry and light housekeeping
- Dispensing client medications safely and accurately
Disability Support Worker
06.2010 - 03.2018
- Facs aging disability home care, Assisted with hygiene, grooming and dressing participants
- Prepared nutritious meals / snacks, while observing special diet
- Administered / recorded medication schedule and worked closely with doctors
- Transported to / from appointments & recreational activities
- Maintained household duties & kept an orderly, sanitary home environment
- Coordinated with In Home Counselors and other professionals to develop and execute proactive case plans
Fist
01.2000 - 12.2008
- Trained store associates in using store systems to support the Customer Experience, including the point of Sale
- Managed a staff over 90 employees which included recruiting, rostering payroll and staff training
- Properly managed all store costs to maximize store profitability and achieve margin budgets
- Managed all team member activities including hiring, development, coaching and motivating to achieve sales, profit and customer experience goals
- Planned and prepared work schedules, assign employees to specific tasks and provide performance counseling
- Maintained the company's visual merchandise standards for the store, including general housekeeping cleanliness
- Managed challenging situations with customers by providing them with information and knowledge, while staying within company guidelines
- Provided feedback and recommendations to store team and begin to formulate a plan to overcome challenges
- Supervised and managed back counter operations including shipping and receiving, ordering and inventory control
- Combined industry knowledge, business acumen, and interpersonal skills to keep store profitable training
- First Aid Certificate
- Mental Health
Education
High School Diploma -
Preston High School
UK07.1986
Skills
- Excellent communication skill, both written and verbal
- Effective leader and team player who collaborates with others to build and implement a vision
- Ability to work well within a team and alone
- Overcoming Objections
- Customer Service
- Time Management
- New Account Creation
- Support the independence and wellbeing of patients
- Can handle pressure well and meet deadlines
- Excellent communication skills
Certification
CPR Training
Working with Children Check WWC0054548E
Ombudsman training
Person Centered Thinking
Midazolam Training
Medication Training
PEG Feed Training
Manual Handling
Key Word Sign Training
Epilepsy Management Training
Positive Behavior Support Training
Evacuation/Fire training
Incident Report Training
Abuse and Neglect training
Lifestyle Planning
Critical Response Training
My Safety Plan Training
Assist with Medication
Recruiting
Timeline
Customer Service/Accounts Manager
Linen services Australia
06.2022 - Current
Rostering Manager
Home Instead
01.2022 - 06.2022
Sole Trader, Support Practitioner
Self Employed
06.2021 - 11.2021
Rostering Manager
01.2021 - 06.2021
General Manager
Umbrella Disability Services
06.2019 - 12.2020
Disability Support Worker
Cerebral Palsy Alliance
03.2018 - 01.2020
Disability Support Worker
06.2010 - 03.2018
Fist
01.2000 - 12.2008
High School Diploma -
Preston High School
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