General Manager Food Operations
Ollie's Restaurant
06.2023 - Current
Hi, I’m
Adrianne Arizabal
General Manager Food Operations
Maitland,NSW
Timeline
O'Sheas Restaruant & Bar
Licensee
05.2022 - 05.2023
General Manager Food Operations
Clover Restaraunt
12.2020 - 05.2022
Hotel 2IC & Restaurant Co-owner
The Beachcomber Hotel
08.2015 - 07.2020
Promotiona & Events Coordinator
Coogee Bay Hotel
07.2011 - 12.2012
Group Sales & Marketing Coordinator Head Office
Stamford Hotels & Resorts
09.2008 - 06.2011
Sydney Distance Education High School
No Degree from High School Certificate
2006 - 2006
Work History
Ollie's RestaurantEast Maitland, NSW
General Manager Food Operations
06.2023 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Monitored and maintained restaurant budget and financial records.
- Reconciled and corrected issues with financial records.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Optimized resource utilization by monitoring staffing levels and reallocating employees as needed to meet operational demands.
- Increased revenue with strategic promotions and upselling techniques.
- Hosted and actioned weekly meetings with department heads
- Conceptualized and executed a Melbourne Cup High Tea event, leveraging strategic marketing and early engagement tactics, resulting in full bookings within two weeks of announcement, four months prior to the event. This initiative not only enhanced brand visibility but also significantly increased pre-event revenue and customer engagement.
- Measured customer satisfaction scores through surveys, comment cards, online reviews, feedback boxes and follow up emails.
- Strategically renegotiated supplier contracts, achieving a 10% reduction in costs while simultaneously enhancing ingredient quality. Introduced a local sourcing initiative that not only improved fresh produce quality but also reduced delivery times and inventory levels, resulting in a 5% decrease in kitchen waste.
- Led the integration of a state-of-the-art POS system, streamlining transaction processes and enhancing data accuracy. This implementation resulted in a 20% increase in service speed and a 30% reduction in order-related errors, significantly improving customer satisfaction and operational efficiency.
LicenseeMachans Beach, QLD
O'Sheas Restaruant & Bar
05.2022 - 05.2023
Job overview
- Finalists for Australian Savour Awards for Excellence 2021
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Clover RestarauntInnisfail, QLD
General Manager Food Operations
12.2020 - 05.2022
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends and competitor activities to create competitive advantages.
The Beachcomber HotelToukley, NSW
Hotel 2IC & Restaurant Co-owner
08.2015 - 07.2020
Job overview
- Finalists for Australian Savour Awards for Excellence 2017 & 2018.
- Brides Choice Award Winners 2016-2020.
- Managed 60 accommodation rooms, two restaurants, main and sports bar, TAB & gaming areas as well as Central Coast's biggest beer garden.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
Coogee Bay HotelCoogee, NSW
Promotiona & Events Coordinator
07.2011 - 12.2012
Job overview
- Assisted in management and allocation of $1 million dollar promotional budget for on premise activations
- Managed administrative logistics of events planning, event booking and event promotions.
- Performed event coordination and collaborated with key stakeholders on special event days.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Arranged green room requirements for celebrity events as well as first point of contact on event days.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Planned large-scale events such New Years Eve and ticketed events.
- Organized promotional models for all onsite activations.
Stamford Hotels & ResortsMascot, NSW
Group Sales & Marketing Coordinator Head Office
09.2008 - 06.2011
Job overview
- Provided group wide sales & marketing support nationally & internationally.
- Responsible for running the Senators Club VIP program.
Coordinating hotel groups rate and promotional codes to third parties. - Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Maintained up to date database of competitor pricing.
- Monitored marketing activities, analysed sales data and reported to Group Sales & Marketing Manager
- Answered general marketing department inquiries by email, phone, and mail.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
Overview
16
years of professional experience
1
year of post-secondary education
Skills
- Menu Planning
- Profit and Loss
- Staff Training
- Verbal and Written Communication
- Labor Cost Controls
- Profit and Loss Accountability
- Program Development
- Employee Scheduling
- Product Costing
- Sales Expertise
- Staff Development
- Inventory Control
- Performance Improvement
- Team Training
- Salary Structure
- New Business Development
- Financial Document Control
- Operations Management
- Staff Motivation
Education
Sydney Distance Education High SchoolWoolloomooloo
No Degree from High School Certificate
2006 - 2006
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCertification
- Elocution Speech & Drama High Distinction
- Advanced Certificate Business Book Keeping
- WSET 1
- WSET 2
- WSET 3 & Viticulture & Oenology Bordeaux France 2025
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