Adrianne Aniva Ah Tong
Melbourne,VIC
Summary
Dynamic Freight Dispatcher with proven expertise at NEXT FLIGHT, excelling in logistics management and customer service. Skilled in data entry and effective communication, I consistently enhance operational efficiency and resolve issues promptly. Recognized for developing standard procedures that improved organizational effectiveness and streamlined dispatch processes.
Overview
10
10
years of professional experience
Work History
Freight Dispatcher
NEXT FLIGHT
MELBOURNE AIRPORT, VIC
04.2022 - Current
- Monitor and resolve overdue lodgments, dispatched deliveries, flight modification (PeopleSoft, ORACLE, QFE, EDC)
- Ensure relevant systems are maintained and updated accurately.
- Communicate service delays and issues to the National contact center.
- Multi-skilled in the 24/7 Next Flight process, including bookings.
- Producing a standard office procedure for Next Flight operations.
- Book, allocate, and monitor National airway bills in the QANTAS EDC for freight lodgment at Qantas Freight.
- Create and send pre-alerts to Qantas freights for lodgment (AWB, flight).
- Seek continuous improvements and an increase in personal organizational effectiveness.
- Allocate and monitor regional suppliers using the Next Flight network.
- Monitor and resolve dispatch deliveries.
- Document internal and external nonconformances regarding linehaul and air linehaul movements.
- Working in close conjunction with Star Track Courier for allocations and monitoring.
Picker & Packer
Perroplas
New Zealand, Auckland
12.2018 - 04.2021
- Selected products and items from shelves and pallets for customer orders.
- Labeled boxes and placed in outbound collection areas.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Monitored available products and suggested items to reorder.
- Received orders via phone, mail, fax and internet daily.
- Communicated with customers to discuss packing needs and special items or circumstances.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Dispatcher
Waste Management
Auckland New Zealand, Auckland
10.2018 - 12.2018
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Answered customer requests with information about product availability, shipping information and status updates.
- Identified locations and needs of callers to accurately send assistance.
- Worked closely with transportation supervisor to dispatch and assign loads.
Early Childhood Teacher
Teach
Apia Samoa, Apia
10.2015 - 09.2017
- Established indoor and outdoor safe play environments for toddler-age children.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Taught children foundational skills in colors, shapes and letters.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Openly exchanged ideas and materials with coworkers.
- Met with parents to discuss child behavior and academic progress.
Education
Computer Certificate 1 - Manukau
QUES New Zealand
Manukau New Zealand11.2018
Early Childhood Certificate 1 - Samoa
Early Childhood Education
Samoa10.2015
First Aid Certificate 1 - Samoa
First Aid
Samoa10.2015
Skills
- Microsoft Windows and Office
- Work planning and prioritization
- Data entry
- Verbal and written communication
- Customer service
- Teamwork and collaboration
Timeline
Freight Dispatcher
NEXT FLIGHT
04.2022 - Current
Picker & Packer
Perroplas
12.2018 - 04.2021
Dispatcher
Waste Management
10.2018 - 12.2018
Early Childhood Teacher
Teach
10.2015 - 09.2017
Computer Certificate 1 - Manukau
QUES New Zealand
Early Childhood Certificate 1 - Samoa
Early Childhood Education
First Aid Certificate 1 - Samoa
First Aid
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