Adriano PARADELLA
SPALDING
Summary
Dynamic Service Technical & Training Specialist at CNH Industrial with a proven track record in employee training and curriculum development. Expert in fostering team building and enhancing customer service through effective communication. Achieved significant improvements in training effectiveness, promoting a culture of continuous learning and development within the organization.
Overview
19
19
years of professional experience
Work History
Service Technical & Training Specialist - ANZ
CNH Industrial
07.2019 - Current
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
Field Technical Support - ANZ
CNH Industrial
03.2019 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Field Service Technician
Purcher International Geraldton
01.2013 - 03.2019
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Developed and implemented customized service plans to meet customer needs.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
Farm Maintenance Worker
Spring Park Farms
02.2009 - 01.2013
- Optimized resource allocation by assisting in budget planning for annual maintenance expenses.
- Enhanced farm productivity by performing routine maintenance on machinery and equipment.
- Reduced equipment downtime with regular inspections and proactive repairs.
- Increased overall efficiency of farming processes through expert knowledge of agricultural tools and equipment operation.
- Assisted in the planting, harvesting, and storage of crops to maximize quality and minimize loss.
- Demonstrated adaptability by learning new farming techniques and technologies as needed, maintaining a modern approach to agricultural maintenance.
- Collaborated with farm owners or managers to develop long-term maintenance plans for farm infrastructure improvements.
- Supported sustainable farming practices by implementing effective waste management systems for manure disposal and composting.
- Managed inventory control of spare parts, supplies, and tools needed for daily operations while minimizing excess costs from overordering or stockouts.
- Delivered professional results during time-sensitive tasks such as seasonal planting or harvest periods.
- Maintained safe work environments by adhering to safety protocols and promptly addressing hazards.
- Strengthened communication between team members through timely reporting of issues requiring attention or repair.
- Assisted in training new employees on essential skills related to farm maintenance responsibilities, raising overall workforce proficiency levels.
- Contributed to efficient farm operations with skilled use of tractors, plows, combines, and other specialized machinery.
- Used effective weed control methods, promoting plant growth.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Identified plant diseases and researched methods for mitigation.
- Evaluate harvesting conditions and identify obstacles.
- Purchased supplies such as seed, pesticides, and fertilizer.
- Led team of [Number] skilled and unskilled farm personnel.
- Diagnosed and treated pest and disease problems in plants, shrubs and trees.
- Communicated with coworkers and management to report challenges.
- Transported and loaded harvested items into delivery trucks.
Field Service Technician
McIntosh & Son
01.2008 - 12.2008
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
Service Coordinator
McIntosh & Son
02.2006 - 01.2008
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined service coordination processes for improved team productivity and response times.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Managed and coordinated service teams to achieve successful completion of service projects.
Education
No Degree - Mechanical Trade
RMIT University
Melbourne, VIC07-2003
Skills
- Employee training
- Curriculum development
- Assessment design
- Technical writing
- Training needs analysis
- Customer service
- Data analysis
- Team building
- Conflict resolution
- Effective communication
- Time management
- Training delivery
Accomplishments
- The Soldier's Medallion - Exemplary service, 2004
- Student of Merit - Tank bridge layer operation and maintenance course, 2004
- George Hergt Award - Most outstanding trainee of their intake, 2002
Timeline
Service Technical & Training Specialist - ANZ
CNH Industrial
07.2019 - Current
Field Technical Support - ANZ
CNH Industrial
03.2019 - 06.2019
Field Service Technician
Purcher International Geraldton
01.2013 - 03.2019
Farm Maintenance Worker
Spring Park Farms
02.2009 - 01.2013
Field Service Technician
McIntosh & Son
01.2008 - 12.2008
Service Coordinator
McIntosh & Son
02.2006 - 01.2008
No Degree - Mechanical Trade
RMIT University
Similar Profiles
Mike SteenMike Steen
Operations Supervisor at CNH IndustrialOperations Supervisor at CNH Industrial
Christopher M JasinskiChristopher M Jasinski
Parts Lifecycle (PLC) at CNH IndustrialParts Lifecycle (PLC) at CNH Industrial
Justin GieseJustin Giese
Production Worker at CNH IndustrialProduction Worker at CNH Industrial