Adriele Caumo
Sunshine Coast,QLD
Summary
Working with the public was one of my first professional experiences. After graduating in Tourism Management and Sommelier, First worked as a travel agent and casually as a sommelier. I also had a brief experience in retail, and ultimately full-time as a barista. Throughout this time, skills like dealing with people, engaging with customers, and caring for the service provided, became part of my values and made me grow side by side in every situation.
Creating a healthy, joyful environment with clear communication and empathy is a relevant aspect that I believe to be the "key" that makes a difference in successful experiences.
Overview
10
10
years of professional experience
Work History
Barista
Puncheur Coffee Roasters
10.2022 - 12.2023
- Set up coffee station for operation.
- Making coffee using specialty beans.
- Maintenance of coffee machine and grinders.
- Taking orders and processing payments.
- Ordering.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Volunteer
Suncare Community Services
10.2022 - 10.2023
- Made regular social visits providing companionship and friendship to three residents at Estia Health Maroochydore.
- Undertook activities with the residents as going for walks, helping with minor tasks in their room or when in activities/ play group.
Head Barista
The Treehouse Cafe
01.2021 - 02.2022
- Made coffee with consistency and quality in a fast-paced environment, always maintained good communication with staff seeking to keep a healthy work environment.
- Kept track of stock and placed orders, checked that the delivery was correct, and safely stored the items.
- Made sure that the station was sanitized, and organized at all times.
- Directing front-of-house staff members during the shift ensuring that the venue was neat and customers had their requests efficiently attended to.
- Had a good relationship with many customers, becoming good friends with a few of the regulars.
- Trained new staff members ensuring a respectful and inclusive approach.
- Strived for an environment with a positive atmosphere.
Supervisor
Little Boat espresso
11.2019 - 11.2020
- Prepared espresso drinks under a high volume of orders
- Opening and closing procedures, including counting the till at the end of the shift
- Restocked display cases
- Maintaining a clean and organized workspace
- Helping back of house preparing cold drinks when needed
- Keeping a positive environment among co-workers and customers.
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
Sommelier
Cave de Pedra Winery
06.2014 - 07.2016
- Guidance on wine tasting
- Tour guide through the Winery explaining steps of the winemaking process
- Recommending food and wine pairings throughout the tasting
- Set up and restock product displays
- Maintained high standards of customer service during high-volume, fast-paced operations
- Maintained a clean and safe environment, including in the kitchen, bathrooms, and building exterior.
Travel Agent
BEX Echange
04.2014 - 07.2016
- Domestic & international travel quotes.
- Providing relevant advice for international students related to educational institutions.
- Preparing and lodging visa applications.
- Travel insurance quote.
- Travel consulting & reservations.
- Assistance with the purchase of flight tickets and accommodation.
- Marketing Assistant.
Education
Social Media Marketing -
Undemy
Online01.2022
Certificate III in Hospitality -
Canterbury Technical Institute
Brisbane, QLD01.2019
Graduate Certificate of Tourism Studies and Sommelier - Tourism And Travel Management
Southern Integration College
Brazil01.2012
Skills
- Positive mindset
- Tactful
- Organized
- Interpersonal Sensitivity
- Communication Skills
- Creative Thinking
Timeline
Volunteer
Suncare Community Services
10.2022 - 10.2023
Barista
Puncheur Coffee Roasters
10.2022 - 12.2023
Head Barista
The Treehouse Cafe
01.2021 - 02.2022
Supervisor
Little Boat espresso
11.2019 - 11.2020
Sommelier
Cave de Pedra Winery
06.2014 - 07.2016
Travel Agent
BEX Echange
04.2014 - 07.2016
Social Media Marketing -
Undemy
Certificate III in Hospitality -
Canterbury Technical Institute
Graduate Certificate of Tourism Studies and Sommelier - Tourism And Travel Management
Southern Integration College
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