Adrienne Lovitt
Stafford Heights ,QLD
Summary
Dynamic team leader with a proven track record at Schnitz, excelling in team motivation and complex problem-solving. Skilled in staff training and fostering collaboration, I empower team members to achieve goals while maintaining high-quality standards. My strong interpersonal communication and attention to detail ensure a positive work environment and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Team Leader
Schnitz
Chermside, QLD
06.2021 - Current
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Operated cash registers and managed financial transactions.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Trainee Personal Carer
Blue Care
Deagon, QLD
06.2016 - 12.2018
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department requirements
- Assisted with meal planning, preparation, and feeding for balanced nutrition aligned with dietary restrictions or preferences.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
FOH Team Member
McDonald’s
Bracken Ridge
10.2016 - 12.2016
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
High School Diploma -
Bracken Ridge State Highschool
Bracken Ridge QldSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Work Planning and Prioritization
- Complex Problem-solving
- Multitasking
- Interpersonal communication
References
Grant Hadden (manager of Northlakes Schnitz/former manager)
Phone: +61 450 724 544
Email: grant.hadden@schnitz.com.au
Montana Kerlin (manager of Chermside Schnitz/ Current manager)
Phone: 0468 564 819
Email: montana.kerlin@schnitz.com.au
Zane Arthur (former CrewTrainer BrackenRidge McDonald’s)
Phone: +61 455 995 610
Email: Zaneeideh8@gmail.com
Timeline
Team Leader
Schnitz
06.2021 - Current
FOH Team Member
McDonald’s
10.2016 - 12.2016
Trainee Personal Carer
Blue Care
06.2016 - 12.2018
High School Diploma -
Bracken Ridge State Highschool