Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Adrienne Sharp

Surf Beach,State/territory

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer issues. Highly-motivated employee with desire to take on new challenges.

Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bunnings
Batemans Bay
11.2007 - 11.2022
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Performed variety of clerical and administrative duties pertaining to achieving excellent customer service.
  • Analyzed and resolved problems to achieve complete resolution for customers.
  • Developed and maintained service desk procedures, processes, and policies.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained and adjusted rosters to ensure full coverage per daily requirements and loss prevention policy.
  • Initiated newsletter to disseminate policy and procedural updates to the team.
  • Responsible for opening and closing procedures to ensure team and business safety.
  • Conducted on site training as needed.

Care Worker

IRT
Batemans Bay
02.2013 - 05.2014
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Laundered clothing and bedding to prevent infection.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Improved patient outlook and daily living through compassionate care.
  • Assessed changes in the condition or behaviour of clients and reported any concerns promptly to supervisor.
  • Followed care plan and directions to administer medications.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed safe lifting and transferring techniques to transport residents.
  • Provided patients and families with emotional support and instruction.
  • Supported bathing, dressing and personal care needs.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Provided companionship by engaging in meaningful conversations with clients.
  • Encouraged independence while providing assistance when needed.
  • Established effective patient communication to develop positive relationships.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Participated in team meetings and training sessions to stay up-to-date on best practices for caring for elderly individuals.
  • Completed day-to-day duties accurately and efficiently.

Administrative Officer/Teacher's Aide

Cavendish Road Senior High School
Holland Park, Queensland
09.2005 - 11.2012
  • Supported Head of Special Education and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
  • Directly supported non verbal autistic student to attend classes and complete designated tasks.
  • Directly supported non verbal autistic student to attend classes and complete designated tasks.
  • Trained in Facilitated Communication to ensure effective interaction with student.
  • Inventoried and ordered supplies for office.
  • Maintained positive working relationship with fellow staff and management.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
  • Scheduled appointments, meetings and events for teaching staff.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.

Education

Certificate III Aged Care

IRT
Dalmeny, NSW
01-2014

Diploma of Business

Tafe
Brisbane
01-2011

Some College (No Degree) - Certificate III Financial Services

Tafe
Brisbane
01-2003

High School Diploma -

Hampton Senior High School
Morley WA
11-1982

Skills

  • Call Management
  • Paperwork Processing
  • Information Security
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Product Knowledge
  • Scheduling
  • Customer Service
  • Computer Proficiency
  • Materials Transport
  • Sales Expertise
  • Medical Terminology Knowledge
  • Shipping and Receiving Understanding
  • Business Development Understanding
  • Retail Sales Customer Service
  • Staff Training
  • Document Control
  • Team Development
  • Administrative Support
  • Documentation
  • Multi-Task Management
  • Problem-Solving Abilities
  • Positive and Professional

Affiliations

  • Painting
  • Reading
  • Previous Qualified netball coach and umpire
  • Gardening

Certification

  • Drivers License
  • Forklift License
  • Facilitated Communication accredited

Timeline

Care Worker

IRT
02.2013 - 05.2014

Customer Service Representative

Bunnings
11.2007 - 11.2022

Administrative Officer/Teacher's Aide

Cavendish Road Senior High School
09.2005 - 11.2012

Certificate III Aged Care

IRT

Diploma of Business

Tafe

Some College (No Degree) - Certificate III Financial Services

Tafe

High School Diploma -

Hampton Senior High School

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Adrienne Sharp