ADRIENNE WALKER

Internal sales

A few of my day to day tasks consists of the below:

• Successfully servicing customers from VIC,QLD,CANBERRA & NSW ensuring of satisfactory communication, delivery of product on time and good quality products
• Organisation skills, great attention to detail and be able to prioritise work load
• I see over from the beginning off the quote stage through to handover, making sure everything runs smoothly
• Taking inbound as well as making outbound calls
• Basic knowledge on reading/Interpreting house plans
• Preparation of take offs, quotations and estimates for new and existing customers
• Replying to emails consistently throughout the day from customers as well as internal staff within a timely manner
• Generation of sales and service orders
• Processing warranty claims
• Maintaining and building great relationships
• Assisting customers with all sales and product related queries
• Successfully meeting monthly KPI's
• Resolving errors fast and effectively
• Proficient with Microsoft Word, Excel and PowerPoint
• SAP experienced
• Fire warden of my section
• Coordinated with operations team to ensure smooth order processing from initiation till completion.

• I worked in this production role for 4 years before transitioning into the office, working here I have definitely up-skilled my knowledge focusing on learning many different areas around the workplace to become more of an asset to the business and team, down below is a list of daily tasks I performed in my role
• Taking initiative & working together as a team
• Hitting all goals & quotas set to me
• Read work orders or received oral instructions to determine work assignments, material and equipment needed
• Prepping the inside frames for Windows/doors using different materials of rubber required
• Assigned trainer of my department i arranged on-the-job training for new employees taking them step by step through the correct ways to safely complete tasks
• When the quality of a product sent out on site doesn't meet standards, l prepare to replace the product, requiring guiding the material from the racks & picking of full length aluminium profiles up to 6m in height
• Cutting the required product on the saw down to the required sizes than checking all quality standards are met
• Cleaned, labelled & wrapped all outgoing orders
• Raised safety hazards frequently in order to maintain safe practices and safer work environment
• Preparation of the daily load of paperwork liasing between different departments to ensure correct paperwork is handed out, Tasks included sorting out highlighting,stapling,use of a RF scanner, printing and photo copying documents and work orders

• Developed a thorough knowledge of menu items and their preparation methods
• Taking customer orders through drive thru, working at very fast paced whilst multitasking by preparing orders at the same time
• Greeted customers, provided excellent customer service, and addressed customer inquiries
• Kept work areas stocked with supplies and ingredients
• Followed safety procedures to prevent foodborne illness and allergens
• Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake, and frozen custard machines
• Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
• Operated the cash register efficiently and accurately
• Assisted with closing duties such as counting money and reconciling receipts
• Working as a team player