Adriona Qerimi
Perth ,WA
Summary
Dynamic and organized professional with experience at MatchWorks as a Receptionist, excelling in customer relations and office administration. Proven ability to manage multi-line phone systems and schedule appointments efficiently. Compassionate caregiver with strong communication skills, dedicated to enhancing client well-being and maintaining a welcoming environment.
Qualified Personal care assistant with solid background in providing compassionate and attentive care to clients. Supported daily living activities and personal hygiene, ensuring comfort and dignity. Demonstrated proficiency in communication and patience, fostering positive environment for clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
MatchWorks
01.2025 - Current
- Managed multi-line phone systems, directing calls efficiently to appropriate departments.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of conference spaces.
- Maintained organized front desk area, enhancing office appearance and fostering a welcoming environment.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant staff members.
- Assisted visitors with inquiries, providing information about services while maintaining professionalism.
- Monitored office supplies inventory, placing orders to maintain adequate stock levels without over-purchasing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Personal Care Assistant
Emerald Life
05.2021 - Current
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Maintained cleanliness in living spaces, adhering to hygiene protocols.
- Documented care activities and client progress accurately for continuity of care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Education
Uni Pathway -
Edith Cowan University
Perth, WA07-2021
High School Diploma -
Dianella Secondary College
Mirrabooka, WA11-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Office administration
- File management
- Compassionate caregiving
- Personal hygiene assistance
- Emotional support
- Grooming assistance
Accomplishments
- Responded to over 45 customer inquiries each day.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved outstanding through effectively helping with KIPS.
Certification
- Certificate II in Business Training - at Dianella Secondary College
- Licensed Medication competent carer - in 2022.
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Receptionist
MatchWorks
01.2025 - Current
Personal Care Assistant
Emerald Life
05.2021 - Current
Uni Pathway -
Edith Cowan University
High School Diploma -
Dianella Secondary College