Adrita Bhattacharya
Surry Hills,NSW
Summary
Dynamic Solar Sales Account Manager with a track record of delivering exceptional results in the B2B space. Dedicated to driving revenue growth through strategic client partnerships and innovative solar energy solutions. Seeking to leverage proven expertise and passion for sustainable energy to propel the success of a progressive organization.
Overview
5
5
years of professional experience
Work History
Internal Account Manager
OSW
North Sydney , NSW
03.2023 - Current
- Managed a diverse portfolio of accounts, overseeing all aspects of contract negotiation, pricing strategies, credit terms, delivery schedules, product availability, and quality control to ensure exceptional service delivery.
- Proactively created and maintained 40 touch points daily, nurturing relationships and fortifying the sales pipeline for sustained growth and profitability.
- Developed and executed strategic sales plans tailored to the needs of small to medium-sized businesses, resulting in a remarkable 20% increase in annual revenue.
- Cultivated strong rapport with key decision-makers, gaining insights into their operations and delivering bespoke solutions to maximize profit margins.
- Collaborated seamlessly with cross-functional teams including Product, Finance, and Operations, facilitating the flawless execution of projects and ensuring unparalleled customer satisfaction.
- Secured a landmark 1MW commercial project for one of Victoria's largest project sites, demonstrating exceptional sales acumen and project management expertise.
- Monitored competitor activities and provided feedback on market conditions that could affect sales performance and maintain a competitive edge.
Customer Success Specialist
SupporterHub
Sydney, NSW
08.2022 - 02.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Recommended strategies to assist clients in achieving fundraising goals and objectives.
- Relayed customer feedback to cross-functional teams to improve product and service.
- Guided stakeholder strategies with fundraising advice.
- Identified opportunities to decrease support calls by creating knowledge based articles and interactive training videos content.
- Analyzed business performance data and forecasted business results for upper management.
- Liaised with other departments to formulate training requirements for internal team growth.
Sales Development Representative
SupporterHub
Sydney, NSW
01.2022 - 08.2022
- Researched potential prospects online to produce qualified call lists and conducted initial outreach calls to establish contact with potential clients.
- Generated leads with successful cold calling and supplied account executives with sales collateral
- Managed sales activities in Outreach Software.
- Listened to customer needs to identify and recommend best products and services. Answered product questions with up-to-date knowledge of sales and promotions.
Partner Success Manager
Urban Company
Sydney, NSW
01.2021 - 11.2021
- Driving continuous lead generation through cold calls and other marketing channels - 500-800 in the funnel
- Keeping leads warm through Mailchimp oriented re-engagement campaigns
- Engaged in daily product training, consumer awareness, branding and acquisition initiatives to raise awareness
- Advocate for partners needs and resolve significant pain points with internal teams and provide compelling data to drive solution focused actions
- Workflow Prioritization: Steer to focus its partner-related efforts on work that will have the biggest positive impact for partners
- Balance customer needs and competing business priorities, look for opportunities for efficiency, automate repetitive work, and design scalable workflows
Marketing Associate
Homease
Sydney, NSW
03.2020 - 12.2020
- Increased audience engagement by 30% with brand websites by finding and integrating relevant videos, tweets and other online content
- Developed marketing content and ad briefs for blogs, promotional materials and advertisements for social media
- Analyzed and reported social media and online marketing campaign results
- Engaged with clients and answered queries to promote brand awareness through social media platforms (LinkedIn, Instagram, Facebook)
- Devised strategies and roadmaps to support service vision and value to the business
Sales and Marketing Intern
Taj Hotels And Resorts, Taj Mahal Palace
Mumbai, Maharashtra
05.2019 - 08.2019
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries
- Completed as many as 50 outbound calls each day to warm and cold leads
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Education
BBA - Business Administration And Management
S P Jain School of Global Management
Dubai, Sydney05.2021
Skills
- Client Relations and Retention
- Sales Expertise
- Process Optimization
- Revenue Forecasting
- Verbal and Written Communication
- Market Trend Analysis
- Office 365 suite
- CRM Savvy: Hubspot, Intercom, Zendesk
Timeline
Internal Account Manager
OSW
03.2023 - Current
Customer Success Specialist
SupporterHub
08.2022 - 02.2023
Sales Development Representative
SupporterHub
01.2022 - 08.2022
Partner Success Manager
Urban Company
01.2021 - 11.2021
Marketing Associate
Homease
03.2020 - 12.2020
Sales and Marketing Intern
Taj Hotels And Resorts, Taj Mahal Palace
05.2019 - 08.2019
BBA - Business Administration And Management
S P Jain School of Global Management
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