Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adwaita Lohani

1A Myoporum Avenue, Mount Annan,NSW

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

LeParfait Integrated Facility Services
10.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Coordinated work flow with operations team and updated work order data on system.
  • Ordered supplies such as stock of supplies and products through suppliers fro respective client premises.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

East Hotel
10.2017 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Coordinated with Housekeeping team to ensure guest rooms are ready for check in and made provision of alternatives if there was a delay

Entrepreneur

Princess Collection
02.2016 - 09.2017
  • Determined business plan, mission statement, and vision.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Mapped income generating strategies to grow revenue.
  • Recruited and trained staff inline with boutiques sales and customer service vision.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Negotiated supplier contracts to secure competitive pricing for materials and services.
  • Devised processes to boost long-term business success and increase profit levels.

Education

Certificate - Airlines Crew

Flytech International
Kathmandu, Nepal
07.2011

Skills

  • Report Creation
  • Calendaring
  • Training Development Aptitude
  • Data Evaluation
  • Stocking and Replenishing
  • Customer Service
  • Customer Relations
  • Closing Sales
  • Service Standard Compliance

Languages

Nepali
Native or Bilingual
Hindi
Limited Working
English
Full Professional

Timeline

Customer Service Representative

LeParfait Integrated Facility Services
10.2022 - Current

Customer Service Representative

East Hotel
10.2017 - 03.2021

Entrepreneur

Princess Collection
02.2016 - 09.2017

Certificate - Airlines Crew

Flytech International

Similar Profiles

CREATE PROFILE
Adwaita Lohani