Hi, I’m
Ibrahim Yaghi
Sydney,NSW
Summary
Skilled Mental Health Counselor, adept in crisis intervention and mental health evaluations. Demonstrates exceptional problem-solving abilities and a compassionate approach, significantly reducing intervention needs. Excelled in building trust with clients and exceeding sales targets through effective negotiation, showcasing a blend of hard and soft skills.
Overview
4
years of professional experience
Work History
WhatsApp
Mental Health Counselor
12.2023 - Current
Job overview
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
Omran Care Services
Disability Support Worker
08.2022 - Current
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Joumana Chaker
Direct Sales Agent
01.2021 - 07.2022
Job overview
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
- Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
Education
TAFE NSWNSW
Certificate IV from Mental Health Counseling
12-2023
MRT College AustraliaSydney, NSW
Certificate III from Individual Support
04-2022
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Suicide prevention
- Mental health evaluations
Languages
Arabic
Full Professional
English
Native or Bilingual
Interests
- Blogging/Vlogging
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
- Reading
- Fashion and Style
- I enjoy helping others and giving back to the community.
Timeline
Mental Health Counselor
WhatsApp
12.2023 - Current
Disability Support Worker
Omran Care Services
08.2022 - Current
Direct Sales Agent
Joumana Chaker
01.2021 - 07.2022
TAFE NSW
Certificate IV from Mental Health Counseling
MRT College Australia
Certificate III from Individual Support
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