Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tamara Forrester

Summary

Experienced and highly skilled Supply Chain Specialist with a proven history in effectively managing end-to-end supply chain processes. Demonstrated expertise in optimising inventory control, analysing procurement requirements, and implementing efficient logistics solutions. Previous roles have highlighted successful streamlining of operations, enhanced supplier relations, and improved overall supply chain efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Supply Chain Specialist

Nestle
Rhodes, NSW
11.2022 - Current
  • Conducted data analysis and generated reports to enhance supply chain efficiency and decision-making.
  • Fostered strong customer relationships, overseeing evaluations and effectively resolving issues to achieve heightened satisfaction.
  • Streamlined logistics operations, ensuring punctual delivery through efficient management.
  • Collaborated cross-functionally to align supply chain activities with business objectives.
  • Ensured compliance with industry regulations and standards.
  • Proactively identified risks and implemented contingency plans.
  • Implemented inventory management strategies for cost optimization.

Customer Service Supervisor

Nestle
Rhodes, NSW
09.2019 - 11.2022
  • Collaborated internally to improve service levels by addressing customer concerns promptly and professionally, resulting in high customer satisfaction.
  • Achieved a significant decrease in employee turnover by cultivating a supportive culture that prioritised professional development, effective communication, collaboration, and recognition of achievements.
  • Implemented recruitment strategies and created comprehensive training materials to facilitate consistent knowledge and skill development for new hires.
  • Identified customer service trends, analysed call metrics, and provided valuable recommendations for process enhancements, leading to valuable insights and opportunities for improvement.
  • Performed regular quality assurance checks to uphold adherence to company standards in customer interactions.

Customer Service Analyst & Ecommerce Specialist

Nestle
Rhodes, NSW
01.2017 - 09.2019
  • Demonstrate exceptional communication and problem-solving skills to efficiently investigate and resolve customer inquiries and complaints, exemplifying best practices.
  • Offer valuable recommendations for enhancing team productivity and elevating customer satisfaction levels.
  • Extract, review, and analyse data to support future business development initiatives.
  • Innovate and explore novel approaches to enhance departmental effectiveness and streamline supply chain procedures.
  • Collaborate with various departments to prioritize and deliver time-sensitive health science products to hospitals and patients.

Porter / Concierge

The Westin Sydney
Sydney, NSW
01.2014 - 12.2018
  • Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
  • Supported in emergency response efforts by aiding in the evacuation of guests during drills and incidents.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.

Customer Support / EDI Specialist

Coca Cola Amatil
St Leonards, NSW
01.2013 - 11.2017
  • Identify and address issues related to EDI and Email orders, coordinating with Inventory and Distribution Teams to ensure timely release of stock.
  • Support the business in cultivating and maintaining robust customer and stakeholder relationships.
  • Investigate and resolve escalated issues for our valued customers.
  • Uphold consistent performance across all company Key Performance Indicators (KPIs), with a particular emphasis on sales and business growth.
  • Provide assistance in coaching and developing new consultants.
  • Contributed to the development of the new Enterprise Agreement for the National Sales Centre.

Education

Higher School Certificate

Narrabri High School
Narrabri, NSW
12-2000

Skills

  • Relationship management
  • Analytical thinking
  • Project coordination
  • Managing inventory
  • Compliance management
  • Negotiating
  • Effective communication
  • Coaching, mentoring and Team building

Certification

  • 2017, 2020 & 2023 - Mental Health First Aid
  • 2009 - Work Cover OH&S Consultation
  • 2008 - Identify and Respond to Children & Young People at Risk of Harm
  • 2007 - Diploma Children's Services

References

References available upon request.

Timeline

Supply Chain Specialist

Nestle
11.2022 - Current

Customer Service Supervisor

Nestle
09.2019 - 11.2022

Customer Service Analyst & Ecommerce Specialist

Nestle
01.2017 - 09.2019

Porter / Concierge

The Westin Sydney
01.2014 - 12.2018

Customer Support / EDI Specialist

Coca Cola Amatil
01.2013 - 11.2017

Higher School Certificate

Narrabri High School

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Tamara Forrester