Amani El-Ahmad
Merrylands,NSW
Summary
I’m a passionate and enthusiastic person who is willing to work harder to reach set goals in life. I am planning to become the best at my chosen career which entails becoming a qualified sales person and my hours are from 9am to 5pm (8 hours a day) every day, and I have a positive, passionate attitude towards others,I am goal-oriented, and am very eager to learn new things. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service. Outgoing senior customer service executive with proven excellence in industry. Drives new business developments and revenue growth. Committed to meeting customer needs while achieving company goals. Focused professional with background as Ticket Office Intern. Familiarity with ticket sales, customer service and office management garnered in past roles. Strong problem-solving skills, ability to handle high-pressure environments, and dedication to excellent customer service are among key strengths. Previous work has resulted in improved efficiency in the ticket office, enhanced customer satisfaction rates and a notable increase in team productivity.
Overview
6
6
years of professional experience
Work History
Customer Service
Woolworths Lidcombe
Lidcombe, NSW
10.2022 - 11.2022
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Greeted customers promptly and responded to questions.
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and selection.
- Maintained accurate cash drawer and balanced at shift end.
- Handled returns and exchanges according to store policy.
- Ensured cleanliness and organization of checkout area.
- Collaborated with team members to improve service speed.
- Provided friendly and effective service to enhance customer experience.
- Utilized point-of-sale system for transaction management.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Work Placement
Brunch affair
Bankstown, NSW
08.2017 - 11.2017
- Preparing sandwiches, wiping tables and chairs, taking out the trash, cleaning the balcony area, and mopping the floor at the end of the day.
- Assisted in daily food preparation and kitchen organization.
- Supported event setup and breakdown for brunch services.
- Collaborated with team members to ensure timely service delivery.
- Maintained cleanliness and sanitation of work areas and equipment.
- Engaged with customers to enhance dining experiences and provide information.
- Managed inventory by restocking supplies and monitoring freshness.
- Learned menu items and food safety practices through hands-on training.
- Participated in team meetings to discuss service improvements and feedback.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Helped maintain applicant tracking systems and recruiting metrics.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources to support employee management and organizational planning.
- Took accurate food and drink orders from customers promptly.
- Maintained cleanliness of dining area, including tables and serving stations.
- Provided excellent customer service to enhance guest dining experiences.
- Assisted in setting up and breaking down dining areas before and after shifts.
- Managed cash register operations, processing payments accurately and securely.
- Addressed customer inquiries and resolved issues to maintain a positive atmosphere.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Cashier
Red Rooster
Bass Hill, NSW
05.2017 - 07.2017
- Operated cash register and handled customer transactions accurately.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Followed safety and sanitation guidelines to ensure food quality.
- Assisted team members during busy hours to improve service speed.
- Stocked supplies and monitored inventory levels in storage areas.
- Provided excellent customer service by addressing inquiries promptly.
- Collaborated with coworkers to achieve daily operational goals effectively.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Collaborated with other team members to ensure timely completion of tasks.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Served orders to customers at windows, counters and tables.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated cash register to process customer payments accurately and efficiently.
- Provided quality customer service by adhering to company policies and procedures.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Operated cash register and received payment from customers in cash or credit form.
- Recorded customer orders and communicated clearly to confirm each order.
- Promoted food items, beverages and desserts to increase sales.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Adhered to company policies regarding attendance and punctuality.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
- Modified requested menu items in POS system to customize orders.
- Processed customer transactions efficiently using point-of-sale system.
- Prepared and assembled food orders for customers efficiently.
Education
Certificate IV - Retail Management
TAFE NSW
Granville, NSW12.2019
Certificate III - Retail
TAFE NSW
Granville, NSW06.2019
Certificate III - Early Childhood Education and Care
TAFE NSW
Granville, NSW12.2018
High School Diploma -
Granville South CAPA High School
53 Rowley Road Guildford 216109-2017
Skills
- Problem solving
- Organization
- Writing
- Emotional Intelligence
- Decision-Making
- Active Listening
- Collaboration
- Customer Service
- Computer Literacy
- Conflict Resolution
- Negotiation
- Interpersonal Communication
- Empathy
- Communicating with others
- Fast learner
- Self-motivated
- Ability to plan and organize
- Ability to use computers and technology
- Teamwork
- Point-of-sale operation
- Customer transaction processing
- Inventory management
- Professional customer service
- Customer service oversight
- Customer service mindset
- Customer service and support
- Customer service and engagement
- Customer service and assistance
- Excellent customer service skills
- Customer service experience
- Customer service abilities
- Customer service focus
- Customer service analysis
- Customer service and communication skills
- Customer service advocacy
- Customer service leadership
Languages
English
References
Hacer, 0431155902, Woolworths Lidcombe
Awards
Higher School Certificate (2017), Certificate of Graduation (September 2017), Certificate III in Early Childhood Education (December 2018), Certificate III in Retail (June 2019), Certificate IV in Retail Management (December 2019), SIT20213 Certificate II in Hospitality (September 2017)
More information
- I am a good communicator and enjoy interacting with people. I have passions and a calming nature which makes people feel at ease with me.
- I work well in a team environment and can take directions to support the team to complete tasks accurately, efficiently and on time. I have volunteered in the school’s sausage sizzle and several fundraisers and have taken part in catering many times in important school events which included preparing food, serving food and serving drinks to students, parents and guests.
- I am an organized person and structure my time efficiently. I can meet deadlines and respond well to changing priorities.
- I can acknowledge problems and discuss solutions with supervisors to find best possible responses and resolutions.
- I am extremely comfortable in using technology and various computer programs.
- I am a willing participant and I enjoy learning new skills and gaining further knowledge to improve myself on a personal and professional level.
Accomplishments
- High School Certificate (September 2017)
- Certifcate of Graduation (September 2017)
- Certificate III in Early Childhood Education (December 2018)
- Certificate III in Retail (June 2019)
- Certificate IV in Retail Management (December 2019)
- § SIT20213 Certificate II in Hospitality (September 2017)
Languages
English
Professional
Arabic
Limited
References
References available upon request.
Timeline
Customer Service
Woolworths Lidcombe
10.2022 - 11.2022
Work Placement
Brunch affair
08.2017 - 11.2017
Cashier
Red Rooster
05.2017 - 07.2017
Certificate IV - Retail Management
TAFE NSW
Certificate III - Retail
TAFE NSW
Certificate III - Early Childhood Education and Care
TAFE NSW
High School Diploma -
Granville South CAPA High School
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