Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

Vecharadanieth (Aerin) Thouk

Adelaide,,Australia

Summary

A committed and customer-focused professional with experience in various roles in the hospitality industry, from back of house to front of house operations, spanning five years. Graduated with a Bachelor's degree in Hospitality, Tourism, and Events Management, I gained extensive knowledge that embraced customer relations, sale associations, and everything that make for operational efficiency. The practical experience has equipped me with strong interpersonal, organizational, and problem-solving skills, which empowered me to deliver excellent services while managing the daily priorities that have to be completed. Now seeking to transition into a Sales Associate position in either the Retail, Tourism, or Events industry, where I can apply my passion for customer service, attention to detail, and communication skills in the interest of contributing to sales growth and delivering outstanding clients experiences.

Overview

6
6
years of professional experience

Work History

Food and Beverage Attendant

Royal Adelaide Hospital
01.2024 - Current
  • Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
  • Demonstrate versatility by assisting with various tasks throughout the establishment, including cashier duties when necessary.
  • Collaborate with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.

Customer Service Assistant and Barista

Sandwich Chefs
05.2023 - 12.2023
  • Demonstrated excellent customer service skills, consistently exceeding client expectations with friendly, helpful attitude
  • Collaborated effectively with team members to maintain high standards of quality and consistency in product preparation
  • Utilized knowledge of food safety requirements to properly handle food items according to established guidelines
  • Operated cash register to process payments from customers

Commis Chef

Lonely Hearts Café
08.2022 - 10.2022
  • Prepared food items consistently and in compliance with recipes, portion controls, and presentation specifications as set by the restaurant
  • Maintained inventory of ingredients and supplies, ensuring freshness of products used in cooking
  • Communicated information regarding daily specials and changes in menu offerings to waitstaff and customers
  • Managed kitchen operations efficiently and effectively while adhering to all safety and sanitation regulations

Front of House Team Member and Kitchen hand

Golden Bamboo Chinese Restaurant
11.2019 - 06.2022
  • Performed opening duties such as setting up tables, chairs, utensils, napkins
  • Collaborated closely with kitchen staff to ensure that orders were prepared correctly
  • Provided customer service and hospitality to guests in a professional manner
  • Operated cash register efficiently and accurately processed payments for customers' orders

Apprentice Chef

Zest Restaurant
02.2019 - 04.2022
  • Always maintained cleanliness standards throughout the kitchen by adhering strictly to hygiene protocols
  • Exercised attention-to-detail when following recipes for accuracy in measurements and proportions
  • Practiced proper sanitation procedures while prepping, storing, serving, and cleaning up after meals
  • Gained proficiency in menu planning and recipe development to create unique dishes

Barista

Pleng Chan Café
10.2020 - 02.2021
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
  • Presented and explained drink menu, answering questions to educate customers
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks

Education

Completed coursework towards Responsible Service of Alcohol (RSA) -

Holmesglen Institute
Melbourne, VIC

Completed coursework towards Certification in Food Handling -

Holmesglen Institute
Melbourne, VIC

Bachelor of - Hospitality, Tourism, And Events Management

TAFE SA
Adelaide, SA
12.2023

Certificate IV In Commercial Cookery -

Holmesglen Institute
Melbourne, VIC
06.2022

Diploma Of Hospitality Management -

Holmesglen Institute
Melbourne, VIC
06.2022

Advanced Diploma of Hospitality Management -

Holmesglen Institute
Melbourne, VIC
06.2022

Skills

  • Customer Services
  • Kitchen Operation
  • Interpersonal Skills
  • Managing Client Expectations
  • Microsoft Office
  • Ability to Multitask
  • Cash Register Operations and POS
  • Adaptability

Languages

Khmer
English
Mandarin

Volunteer Experience

  • Event Team Member, The Japan Australia Friendship Association, Adelaide, SA, 05/2023: Performed on-site administrative duties including setting up audio and visual equipment, distributing materials. Collaborated closely with the creative team in designing attractive visuals for use at the event. Actively monitored event progress to maintain quality standards and troubleshoot any issues that arose.
  • Event Assistant, Singapore International School, Phnom Penh, 01/2017: Created and distributed marketing materials to promote fundraising efforts in the community. Formulated strategies to coordinate charitable activities and achieve organizational goals. Coordinated and monitored vendors to ensure timely delivery of services for successful event execution. Utilized strong interpersonal skills to build relationships with stakeholders and guests.

Timeline

Food and Beverage Attendant

Royal Adelaide Hospital
01.2024 - Current

Customer Service Assistant and Barista

Sandwich Chefs
05.2023 - 12.2023

Commis Chef

Lonely Hearts Café
08.2022 - 10.2022

Barista

Pleng Chan Café
10.2020 - 02.2021

Front of House Team Member and Kitchen hand

Golden Bamboo Chinese Restaurant
11.2019 - 06.2022

Apprentice Chef

Zest Restaurant
02.2019 - 04.2022

Completed coursework towards Certification in Food Handling -

Holmesglen Institute

Certificate IV In Commercial Cookery -

Holmesglen Institute

Diploma Of Hospitality Management -

Holmesglen Institute

Advanced Diploma of Hospitality Management -

Holmesglen Institute

Completed coursework towards Responsible Service of Alcohol (RSA) -

Holmesglen Institute

Bachelor of - Hospitality, Tourism, And Events Management

TAFE SA
Vecharadanieth (Aerin) Thouk