Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krina Shah

Mayshill,Nsw

Summary

Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction

Overview

8
8
years of professional experience

Work History

Administrator

My Muscle Chef
10.2019 - Current
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained personnel records and updated internal databases to support document management.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Attend Customer calls, enquiries and transfers to the relevant departments.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Answered multi-line phone system, routing calls,delivering messages to staff and greeting visitors,

Medical Administrator

Mansi Hospital
03.2017 - 08.2018
  • Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
  • Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
  • Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists'' involvement.
  • Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
  • Reviewed and sent medical records to other physicians upon request.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Communicated with patients, ensuring that medical information was kept private.

Medical Administrator

Mayflower Women Hospital
11.2015 - 01.2017
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
  • Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Education

Gujarat University
Ahmedabad, Gujarat, India

Masters of Commerce - Accounting

Gujarat University
Ahmedabad, Gujarat, India
01.2015

Bachelor of Commerce -

Gujarat University
Ahmedabad, Gujarat, India
03.2013

Skills

  • Data Entry
  • Medical Billing
  • Managing patient records
  • Insurance Billing
  • HIPAA Regulations
  • Reception Management
  • Office Administration
  • SAP and ERP
  • MS Office

Timeline

Administrator

My Muscle Chef
10.2019 - Current

Medical Administrator

Mansi Hospital
03.2017 - 08.2018

Medical Administrator

Mayflower Women Hospital
11.2015 - 01.2017

Gujarat University

Masters of Commerce - Accounting

Gujarat University

Bachelor of Commerce -

Gujarat University

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Krina Shah