Afia Talukder
Gledswood Hills,Nsw
Summary
Personable Hospitality Specialist with 2 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
2
2
years of professional experience
Work History
Hospitality Manager
Mad Mex
03.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Organized special events and promotions, resulting in increased bookings and repeat business.
Education
Diploma of Commercial Cookery - Cookery
Campbell Institute
Parramatta, NSW06.2024
Skills
- Concierge services
- Employee Scheduling
- Health and safety compliance
- Recruitment and hiring
- Food Safety Regulations
- Staff Training and Development
- Budgeting and financial management
- Fine-dining expertise
- Eco-friendly Practices
- Reservation Systems
- Wine and beverage knowledge
- Guest satisfaction tracking
- Basic accounting
- Guest communication
- Customer rapport
- Policy Adherence
- Client Relationship Management
- Local attraction knowledge
- Guest Services Agent training
- Team member development
- Guest Services
- Client Consultations
- Hospitality best practices
- Front Desk Operations
- Teamwork and Leadership
- Computer Skills
- Flexible Schedule
- Effective Communication
- Excellent Communication
- Professionalism
- Decision-Making
- Self Motivation
- Team building
traveling, adopting multicultures, learning always something new
i love visiting new places and gathering new experience and creating good memories by adopting multicultures means i am a big foodie i love different type of food from different culture and nations another part is i found my self as a learner i always love to learn something new form every opportunities comes in my way and gather new experience and knowledge from them
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Timeline
Hospitality Manager
Mad Mex
03.2022 - Current
Diploma of Commercial Cookery - Cookery
Campbell Institute
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