Shift Manager
KFC
Greenacre
- Schedule oversight
- Product Packaging
- Packing boxes
- Warehouse Safety
- 2 years of customer service shift manager experience
Afiyat Islam Khandakar
Sydney,Australia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Fuel Station Attendant
AP
Punchbowl
- 2 years of customer service experience working in a fuel station
Team Member
KFC
- 3 years of experience working as a team member in the food industry
BP Fuel Station
Canterbury
- 7 month customer service experience in BP Canterbury
Static Guard
Global TCB
09.2024 - Current
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
Psychology Intern
Crowd Controller
09.2024 - Current
- Supported clients'' emotional well-being by providing individualized therapy sessions addressing various mental health concerns.
- Enhanced client understanding of psychological concepts by conducting comprehensive assessments and presenting findings in an accessible manner.
- Conducted intake interviews with new patients, gathering essential background information to inform subsequent treatment planning efforts.
- Strengthened relationships with community organizations, fostering partnerships to better serve clients with complex needs.
Education
Bachelor of Buisness -
University of New England
09.2024
Year 12 - HSC
Canterbury Boys High school
11.2023
Skills
- Multitasking
- Sales Strategies
- Professional Demeanor
- Situational Awareness
- Patrolling Techniques
- Self-defense tactics
- Report Writing
- Building Security
- Property Patrol
- Fire prevention
- Maintaining confidentiality
- CCTV Monitoring
- Alarm investigation
- Perimeter Patrol
Cover Letter
Dear manager, I am extremely interested in applying for this role. I am enthusiastic and willing to learn. I believe that my work ethic, motivation and commitment to tasks and responsibilities will allow me to easily fit into your work environment and help satisfy your customers by providing them good and helpful service. I also got 5 years of customer service experience in various industries. Furthermore, I am confident in dealing with people of all ages and backgrounds and have the ability to work well in a team. I believe your company is a reputable organisation which provides excellent training to young workers. Therefore, I feel it would be the ideal place for me to start my job. I am looking forward to commencing work in a professional and fast-paced environment where I can learn valuable skills required in the workplace and in life. I am an excellent communicator, fluent in English. Being bilingual lets me efficiently solve issues with crew members or customers. I would appreciate the opportunity to meet with you to discuss my application at an interview. Yours sincerely, Afiyat Islam Khandakar
Timeline
Static Guard
Global TCB
09.2024 - Current
Psychology Intern
Crowd Controller
09.2024 - Current
Shift Manager
KFC
Fuel Station Attendant
AP
Team Member
KFC
BP Fuel Station
Bachelor of Buisness -
University of New England
Year 12 - HSC
Canterbury Boys High school