Afnan Badawi
South Wentworthville,NSW
Summary
Accomplished Store Manager with a proven track record at Friendly Grocer Lidcome, excelling in customer service management and inventory control. Demonstrated ability to lead teams in high-pressure environments, enhancing customer satisfaction and loyalty through effective problem-solving and empathetic customer relations. Skilled in multitasking, organization, and maintaining a positive atmosphere.
Overview
12
12
years of professional experience
Work History
Store Manager
Friendly Grocer Lidcome
09.2023 - Current
- Guided store personnel efficiently in bustling atmosphere through active dialogue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Foodworks Rozelle
07.2018 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Representative
Aramex Emirates
Jordan
02.2014 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Entry Operator
Connect+ DHL Offices
Jordan
09.2012 - 01.2014
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
Education
Bachelor In Business Administration - Management
Hashemite University
Jordan08.2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Team leadership
- Friendly and positive
- Inventory management
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Store Manager
Friendly Grocer Lidcome
09.2023 - Current
Store Manager
Foodworks Rozelle
07.2018 - 12.2021
Customer Service Representative
Aramex Emirates
02.2014 - 07.2016
Data Entry Operator
Connect+ DHL Offices
09.2012 - 01.2014
Bachelor In Business Administration - Management
Hashemite University