- Playing Sports
AFNAN BILAL
Currambine
Summary
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Overview
8
8
years of professional experience
Work History
Market Relation Officer Team Leader
MSS Security
03.2024 - Current
- Enforced regulations to maintain order and ensure safety.
- Coordinated with team members to respond to emergencies and provide assistance.
- Improved security measures by conducting regular inspections and identifying vulnerabilities.
- Implemented standard operating procedures to streamline operations and improve efficiency.
- Collaborated with law enforcement agencies to support investigations and share information.
Telecommunications Engineer
NetnSec Pty Ltd
03.2024 - 03.2025
- Ensured compliance with regulatory requirements through diligent monitoring and reporting of telecommunications activities.
- Researched and recommended network and data communications hardware and software.
- Coordinated installation of new users and relocations of existing users.
- Performed telecommunication and networking business evaluations.
VECHILE SUPPORT OFFICER (Melbourne Market)
Southern Cross Protection
08.2023 - 02.2024
- Managed the initial registration and renewal of forklifts and buggies in the market
- Utilized Salesforce to facilitate the registration process and create contracts for vehicle registration
- Conducted market visits to interact with market users, providing guidance and encouragement for vehicle registration
- Ensured compliance with all regulatory requirements and documentation for vehicle registration
- Created, prepared, and delivered reports to various departments.
MARKET RELATION OFFICER (Melbourne Market)
Southern Cross Protection
04.2023 - 08.2023
- Patrolled the market to ensure compliance with market regulations
- Utilized Salesforce to create and manage cases related to infringements
- Employed Milestone software to review camera footage for surveillance and monitoring purposes
- Communicated with market users to educate them on market regulations and ensure compliance
Loss Prevention Officer
Southern Cross Group
06.2020 - 04.2023
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Liaised with law enforcement and security personnel in issue investigation.
Network Engineer
TPG
06.2022 - 02.2023
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
TELECOMMUNICATION ENGINEER
Rantech PTY LTD
07.2021 - 06.2022
- Played a key role in the design and implementation of TCP/IP-based networks, including subnetting, IP addressing, and VLAN segmentation, aligning with industry best practices
- Administered networking equipment, such as routers, switches, firewalls, and wireless access points (WAP), while also handling email administration, troubleshooting, and user support
- Proficiently managed user accounts, settings, and administration in Office365, facilitating seamless migrations and implementations
- Actively monitored network services, adhered to ticket SLAs, and documented network changes
Regulated Air Cargo Agent
Certise
04.2019 - 07.2021
- Examine and clear air cargo under Examination Notice
- Checking that all procedures and standards are followed
- Using X-Ray to ensure everything is clear
- Using explosive trace detection (ETD) systems are used to identify presence of explosives by detecting trace amounts in form of particulate material
- Using Electric metal detector (EMD) to detect metal from cargo
Security Officer
Southern Cross Group
05.2019 - 07.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Officer
United Petroleum
04.2017 - 03.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Customer Service Cashier
Hungry Jack's
09.2017 - 02.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Certificate - Microsoft Office
Centre For Adult Education (CAE)
Melbourne, VIC03-2024
Certificate - People Management
Centre For Adult Education (CAE)
Melbourne, VIC01-2024
Certificate - Dealing With Difficult Behaviour
Melbourne Polytechnic
Melbourne, VIC12-2023
Bachelor - Telecommunications Engineering
Melbourne Institute of Technology
Melbourne, VIC02.2023
Certificate II - Security Operations
Knights College Braybrook
Melbourne, VIC10-2019
Intermediate - Engineering
Punjab College of Science
06.2017
Skills
- Workplace Safety & OSHA Compliance
- Conflict Resolution & De-escalation Techniques
- Crisis Management & Emergency Response
- WAN Optimization
- Threat Analysis & Vulnerability Assessment
- Security Solutions
- Networking Systems Integration
- Law Enforcement & Government Liaison
- Cloud Implementation
- Critical Thinking & Problem-Solving
- CISCO Installations
- Wide Area Network (WAN)
- Designing wireless networks
- Decision-Making Under Pressure
- Image & Video processing
- Workday
- Salesforce
- Integrity
- Microsoft Office Family
- Python
Interests
Timeline
Market Relation Officer Team Leader
MSS Security
03.2024 - Current
Telecommunications Engineer
NetnSec Pty Ltd
03.2024 - 03.2025
VECHILE SUPPORT OFFICER (Melbourne Market)
Southern Cross Protection
08.2023 - 02.2024
MARKET RELATION OFFICER (Melbourne Market)
Southern Cross Protection
04.2023 - 08.2023
Network Engineer
TPG
06.2022 - 02.2023
TELECOMMUNICATION ENGINEER
Rantech PTY LTD
07.2021 - 06.2022
Loss Prevention Officer
Southern Cross Group
06.2020 - 04.2023
Security Officer
Southern Cross Group
05.2019 - 07.2020
Regulated Air Cargo Agent
Certise
04.2019 - 07.2021
Customer Service Cashier
Hungry Jack's
09.2017 - 02.2019
Customer Service Officer
United Petroleum
04.2017 - 03.2019
Bachelor - Telecommunications Engineering
Melbourne Institute of Technology
Certificate - Microsoft Office
Centre For Adult Education (CAE)
Certificate - People Management
Centre For Adult Education (CAE)
Certificate - Dealing With Difficult Behaviour
Melbourne Polytechnic
Certificate II - Security Operations
Knights College Braybrook
Intermediate - Engineering
Punjab College of Science
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