AFNAN BILAL
Perth
Summary
Results-driven Operations Leader with 5+ years of experience in operations management, compliance, and team leadership across logistics, security, and market operations. Proven ability to optimize processes, reduce costs, and enhance safety in high-volume environments. Adept at leading cross-functional teams, implementing technology-driven solutions, and ensuring regulatory compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Market Operations Team Leader
Melbourne Market Authority (MMA)
2024.03 - 2025.05
- Led a team of 12 in managing daily operations for a 3,000+ person wholesale market, ensuring safety, compliance, and efficiency.
- Improved security measures by conducting vulnerability assessments and implementing standard operating procedures (SOPs), reducing incidents by 25%.
- Collaborated with law enforcement and emergency services to resolve critical incidents, maintaining a 99% on-time operational uptime.
Market Relations Officer
Melbourne Market Authority (MMA)
2023.08 - 2024.02
- Conducted 150+ market visits, resolving compliance issues and strengthening vendor relations using Salesforce CRM.
- Streamlined vendor onboarding by digitizing contract processes, cutting registration time by 30%.
Operations Coordinator
K&S Corporation
2022.06 - 2023.02
- Managed transport logistics, optimizing routes to reduce fuel costs by 15% while ensuring 100% compliance with NHVR/CoR regulations.
- Proposed and implemented a facial recognition system for site access, improving security while reducing sign-in time by 40%.
- Handled customer/stakeholder communications, resolving 50+ inquiries weekly and maintaining 95% on-time delivery rates.
Loss Prevention Officer
Woolworths Group
2020.06 - 2022.05
- Reduced theft incidents by 35% through proactive surveillance and staff training.
- Partnered with law enforcement to investigate 50+ security breaches, improving loss prevention strategies.
Regulated Air Cargo Agent
Certise
2019.04 - 2021.07
- Examined cargo and freight shipments to check goods' condition.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
Telecommunications Support Engineer (Part-Time)
NetnSec Pty Ltd
2024.03 - 2025.03
Network Support Officer
Rantech PTY LTD
2021.07 - 2022.06
Education
Bachelor of Science - Telecommunications Engineering
Melbourne Institute of Technology
Melbourne, VIC02.2023
Skills
- Operations Management (Logistics, Process Improvement, SOPs)
- Leadership & Training (12 team members, conflict resolution)
- Compliance & Safety (OSHA, NHVR, CoR, Threat Analysis)
- Technology & Tools (Salesforce, Milestone, Microsoft Office, Facial Recognition Systems)
- Customer & Stakeholder Relations
Certification
- Certificate in Dealing with difficult Behaviour | Centre for Adult Education (CAE) | 03/2024
- Certificate in People Management | Melbourne Polytechnic | 12/2023
- Certified II in Security | Knight College | 02/2018
Core Expertise
- Operations & Process Improvement | Team Leadership (12+ members) | Compliance & Risk
Management - Logistics & Supply Chain | Stakeholder & Customer Relations | Security & Safety Protocols
Timeline
Market Operations Team Leader
Melbourne Market Authority (MMA)
2024.03 - 2025.05
Telecommunications Support Engineer (Part-Time)
NetnSec Pty Ltd
2024.03 - 2025.03
Market Relations Officer
Melbourne Market Authority (MMA)
2023.08 - 2024.02
Operations Coordinator
K&S Corporation
2022.06 - 2023.02
Network Support Officer
Rantech PTY LTD
2021.07 - 2022.06
Loss Prevention Officer
Woolworths Group
2020.06 - 2022.05
Regulated Air Cargo Agent
Certise
2019.04 - 2021.07
Bachelor of Science - Telecommunications Engineering
Melbourne Institute of Technology