AFNAN SOIAN

• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Recorded accurate and efficient records in customer database.
• Adapted and modified standard techniques, procedures and criteria to solve complex problems.
• Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

January 6 – January 31, 2025 | 160 Hours Completed

• Completed 160 hours of supervised clinical placement in an aged care setting as part of the Bachelor of Nursing program
• Delivered person-centered care to elderly residents, supporting daily living activities and maintaining personal hygiene
• Communicated effectively with residents, families, and multidisciplinary healthcare teams
• Assisted with medication administration and wound care under RN supervision
• Developed foundational clinical and interpersonal skills in a real-world healthcare environment

• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
• Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
• Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
• Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.

• Advanced and knowledgeable with ZEDMED software
• Pulled and organized requested documentation.
• Addressed information updates by making changes to records in company database.
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Processed payments and updated accounts to reflect balance changes.

• Advanced and knowledgeable with ZEDMED software
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.