Summary
Overview
Work History
Skills
References
Timeline
Generic

Afraa Omer Arshin

Brisbane,Australia

Summary

Resourceful Information Officer known for high productivity and efficient task completion. I excel in problem-solving, teamwork, and adaptability. I am seeking permanent full-time employment to grow professionally and personally.

Overview

4
4
years of professional experience

Work History

Information Officer

QBCC
06.2024 - Current
  • Processed incoming applications and ensured that all information was properly entered into the system.
  • Organized and maintained physical archives of documents, photographs, and other materials.
  • Maintained electronic records management systems, including databases and filing systems.

Data Entry Officer (AO4)

Community Recovery Business Services
01.2024 - 05.2024
  • Mailbox Management / Administrative duties
  • Managed payroll data entry and processing
  • Conducted clerical, data entry tasks and recordkeeping to maintain client information
  • Identified data entry errors and reported to necessary departments

AR Manager (Accounts Receivable)

DHL EXPRESS
04.2023 - 01.2024
  • Maintain efficient records of activity via notes in SAP
  • Assist in dispatch invoices, airway bills and finance charge letters
  • Collection calls/ emails to customers to retrieve outstanding debt within DHL payment terms
  • Identified unapplied payments/credits and assigned where applicable

Disaster Response Officer

Services Australia
03.2021 - 03.2022
  • Lodged and assessed claims
  • Provided support via phone, email and online chat & explained online self-help options to promote additional after-hours support
  • Resolved customer billing issues
  • Troubleshoot mygov issues

Claims Management Officer

RACQ (Home & Contents Insurance)
02.2021 - 02.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues
  • Assessed existing coverage, products and services with long-term goals
  • Explained advantages features and differences between policies
  • Processed payments

Skills

  • Flexibility
  • Efficient computer skills
  • Database Administration
  • Records Management
  • Multitasking
  • Account Management
  • Adaptability
  • Analytical Skills
  • Teamwork and Collaboration

References

  • Jody Dunstan - DHL Express Team Leader

Phone: 0433719951 

Email: Jody.raq.dunstan@gmail.com

  • Mandy Evans / Toni Meredith, Community Recovery HR & Team Leader

Phone: 07 3806 3510

Email: erbopsmanager@communityrecovery.qld.gov.au

Timeline

Information Officer

QBCC
06.2024 - Current

Data Entry Officer (AO4)

Community Recovery Business Services
01.2024 - 05.2024

AR Manager (Accounts Receivable)

DHL EXPRESS
04.2023 - 01.2024

Disaster Response Officer

Services Australia
03.2021 - 03.2022

Claims Management Officer

RACQ (Home & Contents Insurance)
02.2021 - 02.2022

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Afraa Omer Arshin