AFRA SUBAH HASAN
Summary
I am an open-minded, friendly and energetic individual who relishes to achieve the best possible outcome, at any given task. My greatest strengths are my communication and project management skills. I enjoy learning new things, and can very easily adapt to changes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Bhai Bhai Pty Ltd (Car Rental)
09.2022 - Current
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Managed all customer queries end to end ranging from trip issues to complex repair cases.
- Maintained 85% success rate on first-call resolutions, and managing escalations with the advice of manager.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions. (i.e repairers, roadside assistance and insurers).
- Updated account information to maintain customer records.
Casual Retail Ambassador
Myer & David Jones
03.2022 - 06.2023
- Worked for brands like: PUIG, Revlon, YSL, Prestige, Prada, Marc Jacobs etc. in the fragrance department.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Ensuring to achieve daily and monthly sales target.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Project Lead
Upskill
02.2021 - 02.2022
- Leading a project named "SkillDev," offering online courses/workshops tailored for individuals of all ages.
- Managing a team of 10 people from 3 different departments.
- Scouting and onboarding mentors for workshops.
- Marketing Upskill Bootcamps/Workshops.
- Met with manager weekly to provide detailed project report and milestone updates.
- Tracked customer service cases and updated service software with customer information.
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
- Facilitated workshops to collect project requirements and user feedback.
- Coordinating and Collaborating with and for Grameenphone Accelerator 3.0, one of the biggest Ed-programs in Bangladesh.
Project Coordinator
Startup Dhaka
12.2020 - 02.2022
- Managing Startup Dhaka and VISA - India's collaboration with many local
- Startups & Fintech for 12 webinars throughout 6 months
- Handling and keeping tab of finance, payments for affiliates, mentors and video editors
- Coordinating with all partners & planning events and ensuring registrations and attendance through different marketing stunts
- Prepared meeting agendas and minutes for distribution and record keeping.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Sent newsletters and bulletins using Mailchimp.
- Responded to requests for information on materials to inquiring parties.
- Handle logistics and outsourcing communications.
Founder
Pretty Little Things
01.2018 - Current
- An online group where products from Thailand are sold to the end consumers in Bangladesh
- I solely manage this online store to tap into the E-commerce scene and was able to generate profits from by planning and executing social-media campaigns that increased engagement by 80%.
- Managed financial, operational and human resources to optimize business performance.
- Optimized email campaigns to increase open and click-through rates.
AU, Vice President
AU Multinational Community
01.2019 - 01.2020
- Hosted 2 major events in one year - Halloween night and, International Night.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Supervised 120 helpers and co-workers.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Developed and distributed event surveys to gather feedback and assess event success.
Team Leader
AIESEC
01.2017 - 07.2019
- Managed a team of 8 members.
- Responsible for keeping track of all the cash flows
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managing and looking for sponsors for events.
Education
BBA - International Business Management
Assumption University of Thailand
Thailand2020
Dhaka Commerce College
Bangladesh2015
Secondary School Certificate (SSC) -
Cantonment English School And College
Bangladesh2013
Skills
- Strong Communication
- Project Coordination
- Adaptability
- Time Management
- Administrative and Office Support
- Teamwork
- Content Development
- Visual Design: Illustrator and Photoshop
- CRM Software: Zendesk, Mondaycom, Excel
- Microsoft Suite: Word, PowerPoint, Excel, Outlook,
- ERP Software: SPSS, SAS
Certification
- Google Fundamentals of Digital Marketing
- First Runner Up: Xiaomi M-house IMC Competition, Thailand
- Semi finalist: HSBC Thailand Business Case Competition
- X-Culture Global Collaboration
- ERP Training and Workshop
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Limited Working
Thai
Elementary
Timeline
Customer Support Specialist
Bhai Bhai Pty Ltd (Car Rental)
09.2022 - Current
Casual Retail Ambassador
Myer & David Jones
03.2022 - 06.2023
Project Lead
Upskill
02.2021 - 02.2022
Project Coordinator
Startup Dhaka
12.2020 - 02.2022
AU, Vice President
AU Multinational Community
01.2019 - 01.2020
Founder
Pretty Little Things
01.2018 - Current
Team Leader
AIESEC
01.2017 - 07.2019
BBA - International Business Management
Assumption University of Thailand
Dhaka Commerce College
Secondary School Certificate (SSC) -
Cantonment English School And College
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