Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Afreen Zafar

Perth,WA

Summary

Accomplished Physical Therapist possessing strong clinical assessment and evaluation skills. Provides supportive environment conducive to addressing individual needs. Distinguished client-facing skills and experience working closely with health care professionals to assess and treat complex conditions. Focused professional with proven ability to assess patient condition, develop and implement treatment plans, and evaluate outcomes. Expert in developing clinical protocols and protocols to ensure patient safety. Highly organized, detail-oriented, and works independently or as part of team.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

City Exchange Mart
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Physiotherapist

Kulsoom Ahmed Hospital
02.2018 - 10.2023


  • Improved patient mobility by designing and implementing personalized treatment plans.
  • Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
  • Collaborated with interdisciplinary team members to develop comprehensive care plans for optimal patient outcomes.
  • Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
  • Assisted in the rehabilitation of post-operative patients by providing expert guidance and support throughout recovery process.

Education

Doctor of Physical Therapy - Physical Therapy

University of Faisalabad
Faisalabad
04.2017

Skills

  • Orthopedic Rehabilitation
  • Pain Management Techniques
  • Patient education and counseling
  • Geriatric physiotherapy
  • Joint Mobilization Techniques
  • Soft tissue mobilization
  • Call Management
  • Scheduling
  • Complaint resolution
  • Report Generation

Timeline

Customer Service Representative

City Exchange Mart
11.2023 - Current

Physiotherapist

Kulsoom Ahmed Hospital
02.2018 - 10.2023

Doctor of Physical Therapy - Physical Therapy

University of Faisalabad
Afreen Zafar