Afrooz Zahrooni
Sydney, AUS,NSW
Summary
Dynamic receptionist with proven leadership at Visionworks, excelling in customer service and organizational skills. Enhanced patient satisfaction through effective appointment management and proactive communication. Recognized for resolving complex billing issues, fostering strong relationships, and mentoring team members, contributing to a streamlined clinic operation and improved patient care.
Overview
12
12
years of professional experience
Work History
Receptionist
Primary Dental
Brookvale
12.2024 - Current
- Delivered exceptional patient service via direct and telephonic communication.
- Negotiated favorable payment arrangements, contributing to effective clinic debt management.
- Maintained high-quality interactions with patients across in-person and remote settings.
- Accurately processed invoices following established protocols for assigned providers.
- Executed follow-up communications with patients after procedures, addressing concerns for doctors' review.
- Coordinated appointment scheduling with dentists based on procedural requirements.
Receptionist
Royal Dental Care
02.2023 - 09.2023
- Ensured the smooth operation of the practice by providing administrative support and maintaining efficient workflows.
- Warmly greeted patients, creating a welcoming environment
- Managed appointment schedules, ensuring optimal patient flow and minimal wait times.
- Handled phone calls with professionalism and efficiency, addressing inquiries and directing them to the appropriate team members.
- Assisted with patient intake, processed insurance claims, and managed referrals to ensure seamless care delivery.
- Maintained accurate patient records, supporting the dental team in providing high-quality care.
- Contributed to a positive patient experience by fostering an organized, friendly, and efficient office environment.
- Trained new hires on Core Practice software, ensuring they were equipped to effectively contribute to the team.
- Utilized strong communication, attention to detail, and multitasking skills to thrive in a dynamic and fast-paced setting.
Receptionist /Coordinator/Office Manager
Visionworks
01.2015 - 12.2019
- Booked and managed appointments efficiently, handling both phone and walk-in requests while maintaining accurate scheduling records.
- Verified insurance coverage and resolved complex insurance and billing issues to ensure seamless patient experiences.
- Provided detailed explanations of various lens options, tailoring recommendations to patients' specific needs and preferences.
- Assisted patients in selecting frames that aligned with their style, budget, and visual requirements.
- Maintained strong customer relationships through proactive communication and exceptional service delivery.
- Conducted follow-up calls to ensure patient satisfaction, strengthening long-term client relationships and retention.
- Mentored and coached team members, fostering a collaborative and productive work environment.
- Promoted to Coordinator, where I:
- Supervised daily operations, ensuring smooth patient flow and staff efficiency.
- Delegated tasks to team members, ensuring responsibilities were completed on time and to high standards.
- Monitored appointment schedules to optimize time management and clinic capacity.
- Served as the main point of contact for staff questions, ensuring clarity and consistency in clinic policies and procedures.
- Supported management in implementing new operational strategies and tracking key performance metrics.
- Later promoted to Manager, where I:
- Oversaw all clinic operations, including team performance, vendor relationships, and patient satisfaction.
- Conducted staff training, performance reviews, and strategic planning to meet and exceed clinic goals.
- Led initiatives to improve workflow, increase efficiency, and enhance overall patient care.
Sales Associate/Sales Coordinator
Pandora Jewelry
06.2013 - 01.2015
- Greeted customers promptly and assessed their needs to provide tailored recommendations and solutions.
- Recommended merchandise based on customer preferences, ensuring a personalized and engaging shopping experience.
- Maintained thorough knowledge of current sales, promotions, payment policies, and security practices to support seamless transactions.
- Expertly cleaned Pandora jewellery using specialized cleaning products to maintain quality and appearance.
- Redesigned jewellery for customers, offering creative and functional solutions to meet their needs.
- Responded to customer inquiries promptly, resolving issues with professionalism and efficiency.
- Built strong, lasting relationships with customers, increasing the likelihood of repeat business and fostering brand loyalty.
- Promoted to Coordinator,
- Managed daily store operations, ensuring smooth workflows and adherence to company standards.
- Supervised inventory levels, coordinated restocking efforts, and ensured product availability.
- Trained and mentored team members, enhancing their product knowledge and sales skills.
- Developed and implemented merchandising strategies to optimize product displays and improve sales.
- Served as a point of contact for escalated customer concerns, achieving high resolution rates and satisfaction.
- Contacted other store locations to locate merchandise and fulfill customer requests.
- Conducted follow-ups with customers to ensure satisfaction with their purchases and store experience.
- Advised customers on proper jewellery sizing, accessory pairings, and maintenance for long-lasting quality.
Education
Bachelor of Science - Medical Science/ Cognitive And Brain Sciences
Macquarie University
Sydney, NSW05-2027
Bachelor of Science - Neuroscience/ Human Behaviour Psychology
UTSA (University of Texas At San Antonio
San Antonio Tx11.2019
High School Diploma -
Ronald Reagan High School
San Antonio Tx05.2013
Skills
- Leadership and team management
- Exemplary customer service
- Organizational skills
- Effective decision-making
- Rapport building
- Performance tracking
- Multitasking abilities
- Data upkeep
- Reception operations
- Positive and professional
Education
- Graduated From Ronald Reagan High School In 2013
- I acquired a Bachelor in Neuroscience and a Bachelor in human behaviour Psychology From UTSA (University Texas at San Antonio), USA.
- Currently Im studying at Macquarie University for a Bachelor in Medical Science and a Bachelor in cognitive and brain science. seeking to become a Psychologist
References
References available upon request.
Timeline
Receptionist
Primary Dental
12.2024 - Current
Receptionist
Royal Dental Care
02.2023 - 09.2023
Receptionist /Coordinator/Office Manager
Visionworks
01.2015 - 12.2019
Sales Associate/Sales Coordinator
Pandora Jewelry
06.2013 - 01.2015
Bachelor of Science - Medical Science/ Cognitive And Brain Sciences
Macquarie University
Bachelor of Science - Neuroscience/ Human Behaviour Psychology
UTSA (University of Texas At San Antonio
High School Diploma -
Ronald Reagan High School