Summary
Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

Afsana Akter

Sydney,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed with a history of meeting company needs with consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Organised and motivated and eager to apply time management and organisational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cafe Manager

Cafe 275
North Sydney
03.2020 - 09.2023
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Maintained an accurate cash register system at all times during business hours.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Resolved conflicts between team members in a professional manner.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained new employees to perform duties.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Explained goals and expectations required of trainees.

Skills

  • Customer Engagement
  • Business Marketing
  • Cost Control
  • Menu Development
  • Coffee Shop Operations
  • Staff Management
  • Customer Experience Management
  • Foodservice
  • Employee Scheduling
  • Continuous Improvement
  • Event Preparation
  • Marketing
  • Health and Safety Regulations
  • Sanitation
  • Sales Tracking
  • Operational Efficiency
  • Cost Controls

Certification

  • Certificate 3 in Medical and Business Administration (to be completed by end April 2024)

Languages

English
Professional
Bengali
Professional

References

References available upon request.

Timeline

Cafe Manager

Cafe 275
03.2020 - 09.2023
  • Certificate 3 in Medical and Business Administration (to be completed by end April 2024)

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Afsana Akter