M Hanif Afzally
Logan Reserve
Summary
Accomplished IT Technical Support Specialist with a proven track record at Marist College Ashgrove, enhancing system efficiency and user productivity through expert problem-solving and technical troubleshooting. Skilled in hardware installation and fostering team collaboration, I significantly improve operational processes and user confidence in technology. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Management position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
30
30
years of professional experience
Work History
IT Technical Support Specialist
Marist College Ashgrove
07.2010 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Installed and configured operating systems and applications.
Director of Language Centre
Pioneer English Language Centre
10.2007 - 05.2009
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Teacher
Shamamah High School
03.2006 - 05.2009
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Embroidery Manager
Self Employed
11.2001 - 02.2005
- Performed counting and inspection of products during sewing process.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased client satisfaction rates.
- Negotiated contracts with suppliers, securing favorable pricing for materials without compromising on quality.
- Organized weekly meetings with staff providing updates on company news encouraging open dialogue about any issues or concerns within the department.
Shopkeeper
Self Employed
10.1994 - 12.1998
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Kept sales receipts and maintained accounting records.
- Assisted customers by answering questions and suggesting merchandise.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Received product shipments and organized in stockroom storage area.
- Handled cash transactions accurately, balancing daily sales reports for financial integrity.
Education
Diploma of IT - Information Technology
Central Queensland University
Brisbane, QLD02.2026
Certificate IV in General IT - Information Technology
Evocca College
56 Scarborough Street Southport QLD 421510.2015
Microsoft Suite And Windows XP - Computer And Information Sciences
Noor Computer Centre
Quetta, Balochistan, Pakistan03.2008
High School Diploma -
Abdul Hadi Dawi High School
Kabul Afghanistan11.1992
Skills
- Hardware Installation
- Remote Desktop Support
- Operating System Support
- Help Desk Support
- Asset Management
- Printer Support
- Wireless Networking
- Software Installation
- Network configuration
- Desktop support
- Technical Troubleshooting
- User Support
- Mac systems
- Problem-Solving
- Device Installation
- Hardware Configuration
- Incoming Call Management
Languages
English
Professional Working
Arabic
Professional Working
Indonesian
Limited Working
Urdu
Professional Working
Persian
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technical Support Specialist
Marist College Ashgrove
07.2010 - Current
Director of Language Centre
Pioneer English Language Centre
10.2007 - 05.2009
Teacher
Shamamah High School
03.2006 - 05.2009
Embroidery Manager
Self Employed
11.2001 - 02.2005
Shopkeeper
Self Employed
10.1994 - 12.1998
Diploma of IT - Information Technology
Central Queensland University
Certificate IV in General IT - Information Technology
Evocca College
Microsoft Suite And Windows XP - Computer And Information Sciences
Noor Computer Centre
High School Diploma -
Abdul Hadi Dawi High School
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