Afsana Talukder
SYDNEY,NSW
Summary
Driven Customer Service Supervisor with expertise in sales management and office administration. Achieved effective communication and strategic planning through a focus on employee relations and performance-based management. Supported children in afterschool activities by designing educational modules that foster collaborative learning and creative expression, while addressing individual needs and accommodations.
Overview
2
2
Languages
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Customer Service Manager
Woolworths
12.2024 - Current
- Led Woolworths customer service team through daily front-of-store operations.
- Handled customer complaints, refunds, and exchanges using Woolworths service standards.
- Trained team members on checkout procedures and customer service expectations.
Early Childhood Educator
Goodstart Early Learning Centre
12.2020 - 09.2023
- Weekly plan and program for the kids based on their interests
- Planned play-based learning activities for kids
- Supervised children during indoor and outdoor activities
- Observed children's development and recorded learning notes
- Communicated with families about routines, behaviour, and daily progress.
- Work in partnership with the team members and the parents
- Supported daily meals, toileting, and rest times in care environments.
Customer Service Manager
Woolworths
10.2019 - 12.2020
- Respecting customers and meetinging their requirements and expectations
- Respecting customers and meet their requirements and expectations
- Handling busy rushed hours with ease and efficiency
- Work in a flow with team members
- Work in a flow with the team members
- Handling cash
Early Childhood Educator
The Infant’s Home
06.2016 - 09.2019
- Ensuring the well-being of the children
- Ensuring the wellbeing of the children
- Following center policy
- Following centre policy
Early Childhood Educator
St Anthony’s Early Learning Centre
Croydon park, NSW
04.2014 - 05.2016
- Ensuring the well-being of the children
- Ensuring the safety of the children
- Ensuring the wellbeing of the children
- Working proficiently with team members
Education
Certificate 4 - Legal Services
TAFE
06.2026 - 10.2026
Certificate 3 - Early Childhood Education
Tafe
10.2013 - 04.2014
Skills
- Legal research
- Case management
- Document preparation
- Records management
- Customer service
- Child development
- MS office
- Social media monitoring
- Team building and leadership
- Staff management
- Workflow management
- Team building
- Microsoft Office
- Time management
Languages
English
Professional
Bengali
Professional
Timeline
Certificate 4 - Legal Services
TAFE
06.2026 - 10.2026
Customer Service Manager
Woolworths
12.2024 - Current
Early Childhood Educator
Goodstart Early Learning Centre
12.2020 - 09.2023
Customer Service Manager
Woolworths
10.2019 - 12.2020
Early Childhood Educator
The Infant’s Home
06.2016 - 09.2019
Early Childhood Educator
St Anthony’s Early Learning Centre
04.2014 - 05.2016
Certificate 3 - Early Childhood Education
Tafe
10.2013 - 04.2014