Afshan Alam
Adelaide,SA
Summary
Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Khushhali Bank Limited
Farooqabad, Punjab
02.2023 - 07.2024
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Educated customers on products and services offered by the company.
- Provided customer service in a courteous and professional manner.
- Handled escalated customer complaints and disputes in a professional manner.
Credit Officer
Khushhali Bank Limited
Farooqabad, Punjab
03.2021 - 01.2023
- Researched industry best practices related to consumer lending regulations.
- Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
- Developed policies and procedures for approving and managing customer credit limits.
- Performed periodic audits on customer accounts in order to verify accuracy of information provided by applicants.
- Identified areas where improvements could be made in the existing process for granting credits.
Education
Intensive - Instructor Led - Income Tax
H&R Block
Brighton, SA05-2025
Master of Commerce - Accounting & Marketing
University of Punjab
Lahore01-2023
Bachelor of Commerce - Accounting & Business Taxation
University of Central Punjab
Sheikhupura11-2020
Master of Accountancy - Accounting And Finance
Kaplan Business School
Adelaide, SAMaster of Commerce Extension - Business Accounting
University of New South Wales
Sydney, NSWSkills
- Financial reporting
- Effective communication
- Team collaboration
- Time management
- Problem resolution
- Attention to detail
- Customer relationship management
- Data analysis
Accomplishments
CRM System Optimization: November-2021
Khushhali Microfinance Bank Ltd.
§ Participated in a project to optimize the Customer Relationship Management (CRM) system.
§ Improved the workflow by updating customer profiles, categorizing common inquiries, and creating templates for quicker responses.
Languages
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Officer
Khushhali Bank Limited
02.2023 - 07.2024
Credit Officer
Khushhali Bank Limited
03.2021 - 01.2023
Intensive - Instructor Led - Income Tax
H&R Block
Master of Commerce - Accounting & Marketing
University of Punjab
Bachelor of Commerce - Accounting & Business Taxation
University of Central Punjab
Master of Accountancy - Accounting And Finance
Kaplan Business School
Master of Commerce Extension - Business Accounting
University of New South Wales
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