Afshan Valani

• Identified issues, analysed information and provided solutions to problems.
• Organised and detail-oriented with a strong work ethic.
• Gained strong leadership skills by managing events from start to finish.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Proven ability to develop and implement creative solutions to complex problems.
• Applied effective time management techniques to meet tight deadlines.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Working closely with the leadership team to create and develop the school's Campus Road map and strategic plan
• Working closely with the leadership team to implement the school's vision and direction
• Work closely with the principal and deputy principal to ensure that the primary staff are part of a high-performance team
• Managing the primary staff daily
• Develop and maintain the functionality and positive teamwork of all Primary teaching and non-teaching staff

2. Administration:

• Rosters/timetables
• Staff absences
• Organise all Primary School events/Orientation Days/Open Days and Assemblies
• Managing day-to-day staff operations

2. Student Support

• Provide support where appropriate to staff in managing high level student disciplinary matters, and apply the positive behaviour framework
• Maintain high standards of Student Safety, dress, behaviour and social conduct that reflects the OSG ethos
• Assist Primary School teachers in providing pastoral care for students
• Parent communication (first escalation)
• Student leadership

3. Staff support

• Oversee staff inductions and probations in the Primary School in liaison with the principal
• Supporting primary teachers and staff members
• When requested, run primary staff meetings
• Foster co-operation between staff and develop a collaborative culture amongst staff
• Liaise with parents, students and staff where appropriate

4. School Improvement:

• Implementing and maintaining all policies and procedures relevant for the operations within the Primary School;
• Recommend any new policy or initiatives to the Executive Leadership Team when appropriate

5. Parent and Community Engagement:

• Maintain an effective partnership with parents to improve students' achievement, personal development and well-being.
• Contribute to publications such as the newsletter
• Lead and speak at events

6. Crisis Management:

• Appropriate supervision of the work practices of all Primary staff
• Develop and maintain appropriate administrative procedures for the smooth operation of the Primary School

7. Budgeting and Resource Management:

• Ensure adequate resources are provided in primary for teaching and learning

8. Curriculum and Instruction:

• strategies to enhance the quality of education provided
• Oversee and liaise with the Director of studies– Primary to ensure:

- High quality learning and teaching practices are evident throughout the Primary School;

- Staff are continually working on further developing pedagogical practices in the classroom

- All evaluation, assessment and reporting processes are in place

9. Data Analysis:

• Analyse Dibels, MAP and other assessments

10. Professional Development:

• Run PD sessions, when requested by principal
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

• Collaborated with internal and external stakeholders to resolve any discrepancies in settlement documents.
• Maintained compliance with industry regulations through strict adherence to policies and procedures during the settlement process.
• Trained new team members on settlement processes, ensuring smooth onboarding and knowledge transfer.
• Built strong relationships within the organisation by collaborating across departments on projects aimed at enhancing overall operational effectiveness.
• Managed high volumes of daily settlements, consistently meeting deadlines without compromising accuracy.
• Conducted thorough analysis of failed settlements, identifying root causes and implementing corrective actions to prevent future occurrences.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Generated customer satisfaction surveys to analyze results into action plans.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.