AFZAL ZAR
Melbourne
Summary
Having more than 2 years of experience in USA based IT company(MSP) as L1/L2 implementation specialist and maintained high level of customer satisfaction. Reliable, passionate and posses required knowledge and skills to resolve software's, hardware, computers, servers, scanners, printers, cameras, and sensor issues. Expertise in system analysis and administration, quickly resolving customer concerns and maintaining a reputation as a "go-to" person for any Technical and customers concerns. Positive and possess great passion towards IT industry, able to work independently as well as in team .
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Technical/IT Support Engineer
High Tech Innovations LLC, New Jersey, USA
09.2021 - 10.2023
- Provided L1\L2 Technical support to customers for their Practice Management and Imaging Software's, Servers & Workstations via emails, Phone calls and Remote support and using CRM system keep records to create tickets for customers ,regular diagnostics and updates of systems to resolve their issues timely and ensured that network Infrastructure meets the service level requirements in terms of expected availability, security and performance.
- Installation, Configuration ,Troubleshooting and Maintenance of Servers, Workstations, Printers, Scanners, intraoral Cameras, Digital Sensors ,Backup Software's, VOIP phones, hardware, Dental Software's integration and Implementation, as well as Servers Migration for the customers.
- Addition of roles and features to Active Directory, Domain controller, Transfer of FSMO roles and users creation, domain joining and configuration of emails
- Configuring DNS, DHCP, Group Policy Management,Folder Redirection,Mapping of network Drives and responsible for troubleshooting Network connectivity issues.
- Preparation of Windows server(2012,2016,2019) and migration of Dental software's on the server.
- Assigning office 365 licenses to the new staff and troubleshooting issues with office 365 and setting up emails.
- Communication with office managers to discuss the pre‑installation objectives and requirements of the network and evaluation of Server for future installs.
- Current technology analysis to improve performance and Planning Solution for current and future issues.
Intern -Assistant Trainee
High Tech Innovations LLC, New Jersey, USA
05.2021 - 09.2021
- Onboarding New clients
- Monitoring NMS(Network Management Software) for servers and workstation to rectify critical alerts, and configuration of Image / File Level Backup.
- Went through different standard processes for Endpoints regarding Security tools deployment.
- Deployment of Security Software's such as Webroot and Sentinel one on end points.
- Managed IT services including system monitoring, health checks and data back‑up.
Education
BS Electrical (Telecommunication)Engineering -
Comsats University
Islamabad10.2020
Skills
- Dental Software's Support
- Windows Server Configuration(2012,2016,2019)
- Customer Relationship Management(CRM)
- Office 365
- DHCP,DNS,TCP\IP
- Onboarding, Ticketing System Service, On-call Support
- Onboarding,Ticketing System
- Software's Implementation and Integration
- Attention to Detail,Technical Documentation
- Software's and Server Migration
- Product Support, Dental Hardware Support
- Project Delivery
- Dental IT setup and Maintenance
- Practice Management and Imaging Software's
- Technical Support
Certification
- Microsoft Azure Administrator Associate (AZ‑104)
- Annual HIPAA and Cybersecurity Training ‑HIPAA‑112
Timeline
Technical/IT Support Engineer
High Tech Innovations LLC, New Jersey, USA
09.2021 - 10.2023
Intern -Assistant Trainee
High Tech Innovations LLC, New Jersey, USA
05.2021 - 09.2021
BS Electrical (Telecommunication)Engineering -
Comsats University
- Microsoft Azure Administrator Associate (AZ‑104)
- Annual HIPAA and Cybersecurity Training ‑HIPAA‑112
Hobbbies
- Team Player
- Quick learner
- Punctual
Hobbbies
- Team Player
- Quick learner
- Punctual
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