Summary
Overview
Work History
Education
Skills
REFEREES
Timeline
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Aggie YA-CHU CHUANG

43 Clementine Blvd Treeby,WA

Summary

Dedicated and accomplished healthcare professional with a solid six-year nursing background at Taiwan's largest hospital. Proven expertise as a team leader, specializing in teaching, managing critical situations, and fostering collaboration. Currently pursuing a Master of Midwifery at Curtin University, showcasing my commitment to continuous learning. Additionally, a Residential Service Manager for two years, demonstrating success in leading high-performing teams and overseeing daily operations in residential care facilities. Passionate about delivering exceptional care, implementing positive behaviour support plans, and fostering a client-centered approach. Skilled in creating nurturing environments, building strong partnerships with stakeholders, and promoting equity and access for diverse populations, including Indigenous communities. Results-driven and culturally sensitive, committed to empowering staff for outstanding service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Residential Services Manager

Nulsen Disability Services
03.2021 - Current
  • Orchestrated meticulous record-keeping, encompassing care plans, risk assessments, and pertinent documentation for each resident, while overseeing the efficient administration of the service, including staff scheduling and rota management.
  • Fostered and maintained effective communication channels with residents' families, healthcare professionals, and other stakeholders to ensure coordinated and collaborative care delivery.
  • Upheld the highest quality standards in service provision, ensuring strict compliance with relevant regulations and adherence to best practice guidelines.
  • Identified and addressed staff training needs, offering tailored development opportunities to enhance their skills and knowledge.
  • Assessed and managed potential risks to the health and safety of residents, staff, and visitors, implementing strategic risk management approaches.
  • Monitored and optimized staff performance through regular assessments, providing constructive feedback and support for improvement.
  • Developed and executed person-centered care plans for each resident, overseeing regular reviews and updates to ensure continued relevance.
  • Directed and managed the activities of care workers and support staff, ensuring the delivery of high-quality care to residents.
  • Improved resident satisfaction by implementing personalized care plans and addressing individual needs.
  • Enhanced staff performance through regular training sessions, promoting best practices in residential services management.

Disability Support Worker

Nulsen Disability Services
11.2017 - 03.2021
  • Provide personalized support, promoting independence and assisting with daily activities.
  • Maintain open communication with clients, families, and healthcare professionals to ensure coordinated care.
  • Maintain open communication with clients, families, and healthcare professionals to ensure coordinated care.
  • Maintain open communication with clients, families, and healthcare professionals to ensure coordinated care.
  • Maintain open communication with clients, families, and healthcare professionals to ensure coordinated care.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.

Community Support Worker

Amana Living
06.2016 - 02.2018
  • Trained life skills: road safety, use of public transport, cooking
  • Responsible for preparing meals, snacks and drinks for clients
  • Communicated with care managers on behalf of clients
  • Proposed social events, appointments and places of worship for clients
  • Assisted clients with matters of personal care, including bathing, dressing, eating and medication
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.

Batter Maker and Packer

Tiptop Bakery
03.2012 - 11.2017
  • Assisted Head Baker in creating new recipes
  • Prepared bakery products based on nutritional guidelines and production schedules
  • Ordered and stocked raw supplies ahead to avoid shortages
  • Developed process improvements to avoid wastages and production delays
  • Maintained the production area safe and hygienic
  • Reported any baking equipment problems to management.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.

Registered nurse

Chang Gung Medical Foundation
01.2006 - 01.2012
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Over five years of dedicated service in renowned healthcare organizations, consistently providing high-quality patient care.
  • Demonstrated leadership skills with over three years of experience as a team leader in a surgical department.

Education

Master of Science - Midwifery

Curtin University
06.2023

Bachelor of Science - Nursing

Chang Gung University of Science And TechnologyThe
2006

Skills

  • Problem Solving
  • Budget Management
  • Time Management
  • Quality Assurance
  • Emergency Response
  • Client Needs Assessment
  • Family Member Counseling
  • Problem-Solving
  • Work Planning and Prioritization
  • Resource Allocation
  • Team Leadership
  • Conflict Resolution

REFEREES


Deena Seelahudeen (My Previous Manager)

Bentley hospital

Registered Nurse

M: 0413194266

Deena.Seelahudeen@health.wa.gov.au


Adele McCourt

Team Leader

Identity WA

0421 595 199

redsatin8.5@hotmail.com

Timeline

Residential Services Manager

Nulsen Disability Services
03.2021 - Current

Disability Support Worker

Nulsen Disability Services
11.2017 - 03.2021

Community Support Worker

Amana Living
06.2016 - 02.2018

Batter Maker and Packer

Tiptop Bakery
03.2012 - 11.2017

Registered nurse

Chang Gung Medical Foundation
01.2006 - 01.2012

Master of Science - Midwifery

Curtin University

Bachelor of Science - Nursing

Chang Gung University of Science And TechnologyThe
Aggie YA-CHU CHUANG