Aggie YA-CHU CHUANG
43 Clementine Blvd Treeby,WA
Summary
Dedicated and accomplished healthcare professional with a solid six-year nursing background at Taiwan's largest hospital. Proven expertise as a team leader, specializing in teaching, managing critical situations, and fostering collaboration. Currently pursuing a Master of Midwifery at Curtin University, showcasing my commitment to continuous learning. Additionally, a Residential Service Manager for two years, demonstrating success in leading high-performing teams and overseeing daily operations in residential care facilities. Passionate about delivering exceptional care, implementing positive behaviour support plans, and fostering a client-centered approach. Skilled in creating nurturing environments, building strong partnerships with stakeholders, and promoting equity and access for diverse populations, including Indigenous communities. Results-driven and culturally sensitive, committed to empowering staff for outstanding service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Residential Services Manager
Nulsen Disability Services
03.2021 - Current
- Orchestrated meticulous record-keeping, encompassing care plans, risk assessments, and pertinent documentation for each resident, while overseeing the efficient administration of the service, including staff scheduling and rota management.
- Fostered and maintained effective communication channels with residents' families, healthcare professionals, and other stakeholders to ensure coordinated and collaborative care delivery.
- Upheld the highest quality standards in service provision, ensuring strict compliance with relevant regulations and adherence to best practice guidelines.
- Identified and addressed staff training needs, offering tailored development opportunities to enhance their skills and knowledge.
- Assessed and managed potential risks to the health and safety of residents, staff, and visitors, implementing strategic risk management approaches.
- Monitored and optimized staff performance through regular assessments, providing constructive feedback and support for improvement.
- Developed and executed person-centered care plans for each resident, overseeing regular reviews and updates to ensure continued relevance.
- Directed and managed the activities of care workers and support staff, ensuring the delivery of high-quality care to residents.
- Improved resident satisfaction by implementing personalized care plans and addressing individual needs.
- Enhanced staff performance through regular training sessions, promoting best practices in residential services management.
Disability Support Worker
Nulsen Disability Services
11.2017 - 03.2021
- Provide personalized support, promoting independence and assisting with daily activities.
- Maintain open communication with clients, families, and healthcare professionals to ensure coordinated care.
- Maintain open communication with clients, families, and healthcare professionals to ensure coordinated care.
- Maintain open communication with clients, families, and healthcare professionals to ensure coordinated care.
- Maintain open communication with clients, families, and healthcare professionals to ensure coordinated care.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Community Support Worker
Amana Living
06.2016 - 02.2018
- Trained life skills: road safety, use of public transport, cooking
- Responsible for preparing meals, snacks and drinks for clients
- Communicated with care managers on behalf of clients
- Proposed social events, appointments and places of worship for clients
- Assisted clients with matters of personal care, including bathing, dressing, eating and medication
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
Batter Maker and Packer
Tiptop Bakery
03.2012 - 11.2017
- Assisted Head Baker in creating new recipes
- Prepared bakery products based on nutritional guidelines and production schedules
- Ordered and stocked raw supplies ahead to avoid shortages
- Developed process improvements to avoid wastages and production delays
- Maintained the production area safe and hygienic
- Reported any baking equipment problems to management.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
Registered nurse
Chang Gung Medical Foundation
01.2006 - 01.2012
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Over five years of dedicated service in renowned healthcare organizations, consistently providing high-quality patient care.
- Demonstrated leadership skills with over three years of experience as a team leader in a surgical department.
Education
Master of Science - Midwifery
Curtin University
06.2023
Bachelor of Science - Nursing
Chang Gung University of Science And TechnologyThe
2006
Skills
- Problem Solving
- Budget Management
- Time Management
- Quality Assurance
- Emergency Response
- Client Needs Assessment
- Family Member Counseling
- Problem-Solving
- Work Planning and Prioritization
- Resource Allocation
- Team Leadership
- Conflict Resolution
REFEREES
Deena Seelahudeen (My Previous Manager)
Bentley hospital
Registered Nurse
M: 0413194266
Deena.Seelahudeen@health.wa.gov.au
Adele McCourt
Team Leader
Identity WA
0421 595 199
redsatin8.5@hotmail.com
Timeline
Residential Services Manager
Nulsen Disability Services
03.2021 - Current
Disability Support Worker
Nulsen Disability Services
11.2017 - 03.2021
Community Support Worker
Amana Living
06.2016 - 02.2018
Batter Maker and Packer
Tiptop Bakery
03.2012 - 11.2017
Registered nurse
Chang Gung Medical Foundation
01.2006 - 01.2012
Master of Science - Midwifery
Curtin University
Bachelor of Science - Nursing
Chang Gung University of Science And TechnologyThe
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