Hi, I’m
Agnes Faatau
Brisbane
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
years of professional experience
Work History
Wahl Australia
Warehouse Worker
08.2017 - Current
Job overview
- Consistently lifted materials weighing as much as 5 kilos.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
- Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Wahl Australia
Customer Service Representative
11.2020 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Wellington East Girls College Wellington, New Zealand
No Degree from College Graduate
11-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call centre experience
- POS systems expert
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Client relations
- Payment processing
- Call canter operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Order processing
- Documentation
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Staff training
- Live chat support
- Product sales
- Recordkeeping strengths
- Store maintenance
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Customer Service Representative
Wahl Australia
11.2020 - Current
Warehouse Worker
Wahl Australia
08.2017 - Current
Wellington East Girls College
No Degree from College Graduate
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