Agnes Fatialofa
Dandenong,Australia
Summary
Detail-oriented team player with strong organizational skills. Demonstrated experience providing compassionate and comprehensive care. Skilled in providing leadership in a work place and Willingness to achieve company goals.
Overview
12
12
years of professional experience
Work History
Internal Trainer & Administrator
24 Hour Priority Care, Australia
01.2023 - Current
- Train and Assess
- Liaise with managers to determine training needs and schedule training sessions.
- Design effective training programs.
- Conduct seminars, workshops, individual training sessions etc.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor employee performance and response to training
- Train in Therapeutic Care Intervention to current Youth Workers
- Without bias, favouritism or prejudice, advise and guide employees through various job duties and work situations in an effort to facilitate job satisfaction and uphold standards.
- Uphold employee protection regarding health, safety, anti-harassment, anti-discrimination, employment, and worker rights.
- Allocation of all shifts using fairness and equality amongst all staff.
- Effectively rescheduling or cancelling shifts in a timely manner and communicating with all staff and CSO’s involved within a timely manner.
- Train and Assess new candidates in Group Assessment
Residential Care, House Supervisor
Mackillop Family Services
02.2019 - 01.2023
- Advocate for Young People with disadvantage
- Demonstrate Leadership and manage a Team
- Provide Therapeutic Care to all young people in care
- Provide Monthly Supervision to Staffing
- Working with Children with Trauma Framework
- Performs Sanctuary Model, PTK, RSS, & TCI
- Liaising with Key Stakeholders in Care Team Meetings
- Responding to crises and crisis management
- Chairing Team Meetings
- Case noting and reporting
- Managing Deadlines with Reports and Imprest
- Incident reporting
- Rostering
- Help staffing with Operational day to day task.
- Fire Safety Training Week to Week
- Familiar with Occupational Health and Safety
- Liaise with Case Manager dealing with particular young people.
- Working in high stressful situation
- Providing LAC (Looking After Children) information for clients
- Front Line support for Staff
- Active Shifts flexibility
- Ability to deal with High-Risk young people
- Keep Embracing Young people and equipment before leaving care
Residential Care, Case Manager
Mackillop Family Services
11.2021 - 02.2022
- Working within the Children’s Youth and Family act and Trauma frameworks such as Sanctuary Model, RSS, TCI
- Responding to and managing AOD
- Setting up and convening Care team meetings
- Case noting and reporting
- Liaising with key stakeholders
- Responding to crises and crisis management
- Safety planning
- Participating in case plans and AFLDMs
- CRIS/CRISSP experience
- Family Journey experience
- Managing multiple deadlines and compliance
- Supporting Residential Teams
Residential Care Worker
Welfare Personnel
12.2011 - 12.2012
- Provide care & supervision to young people ages 5-18yrs
- Engage with young people who has “risk taking behaviours”
- Ability to engage with young people all ages
- Ability to do sleepovers when require
- Ability to work in high-risk homes
- Ability to multi-task admin office and data entry when require
Education
CHC52015 Diploma of Community Services -
McCarthy Learning
Australian Qualifications 12.2020
CHC40313 Certificate IV in Child, Youth And Family -
Melbourne Polytechnic
10.2017
Skills
- Performed flexibly to meet challenging needs of young people
- Established and Demonstrate Leadership and Supervision Skills
- Ability to multi-task admin office and data entry when require
- Communicate with individuals of all ages, cultures, and background
- Performed Conflict Resolution
- Strong programming and event coordinator
- Liaising with Case Manager and NDIS Coordinator
- Demonstrated Leading Strong Teams
- Advocate for Young People In Care
- Excellent Organizational Skills
- Lead Tenant
- Demonstrates High-Quality Care
- High Ticket Affiliate Marketing
- Network Marketing
Accomplishments
- Diploma in Community Services
- Cert IV Child Youth Family Intervention
- NDIS Clearance Check
- Working With Children Check
- LGBTQIA Inclusive practice training
- VACCA Culture Awareness
- Child Safe Standards Training
- First Aid & CPR
- TCI Training
Referees
Keegan Grant
Residential Care, Coordinator
MacKillop Family Services
Keegan.Grant@mackillop.org.au
M: 042758 5069
Junior Fa'atui
Team Leader, Complex Clients & Case Management Services
24Hour Priority Care, Australia
junior@24hourprioritycare.com.au
M: 0466242424
Timeline
Internal Trainer & Administrator
24 Hour Priority Care, Australia
01.2023 - Current
Residential Care, Case Manager
Mackillop Family Services
11.2021 - 02.2022
Residential Care, House Supervisor
Mackillop Family Services
02.2019 - 01.2023
Residential Care Worker
Welfare Personnel
12.2011 - 12.2012
CHC52015 Diploma of Community Services -
McCarthy Learning
CHC40313 Certificate IV in Child, Youth And Family -
Melbourne Polytechnic
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