Open To Work
AGNES MAGAYA
Perth,Australia
Summary
Dedicated Customer Support Representative with a strong record in contact center operations. Demonstrates exceptional communication and problem-solving abilities, enhancing customer satisfaction and retention. Maintains detailed records and actively collaborates with team members to ensure effective service delivery.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
Miracle Technologies Holding
Catalkoy , North Cyprus
05.2023 - 02.2026
- Responded promptly to customer inquiries regarding products, services, and company information.
- Assisted customers in navigating company website and placing online orders, enhancing user experience.
- Built strong rapport with customers through active listening, enhancing retention rates and positive client feedback.
- Maintained detailed records of customer interactions to ensure effective follow-up and issue resolution.
- Addressed escalated customer issues, reinstating confidence in company's commitment to service quality.
- Facilitated sales growth by upselling relevant products and services based on individual customer needs.
- Collaborated with team members to establish best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Students Deanship Office
University of Kyrenia
Kyrenia, North Cyprus
03.2023 - 02.2026
- Fostered a welcoming environment as the primary contact for international students.
- Guided international students in overcoming challenges, effectively communicating their needs to management.
- Organized orientation days to facilitate smooth transitions for new international students.
- Processed over 500 student ID cards per semester efficiently.
- Assisted in event planning, contributing to successful campus events and boosting student participation.
- Acted as liaison for student job placements, facilitating connections with employers.
- Provided exceptional customer service regarding registration and academic inquiries.
Education
Bachelor of Science - Aviation Management
University of Kyrenia
Kyrenia, North Cyprus01-2022
BBA - Graduate Diploma of Management
West Australian Institute of Further Studies
Perth, WA03-2026
Skills
- Customer service
- Call center management
- Technical support
- Microsoft Office proficiency
- Organization and recordkeeping
- Problem-solving skills
- Time management
- Adaptability to change
- Teamwork and collaboration
- Conflict resolution
- Relationship management
- Effective communication
Hobbies and Interests
- Socializing/Networking
- Volunteering
- Traveling
- Photography
- Cooking
References
- MR GIDEON AKINTOLA, Department Manager, Miracle Technologies Holding, Catalkoy, Cyprus (North), +905338696389, Gideon.k@cashflownft.net
- MR FEHMI TOKAY, General Secretary, University of Kyrenia, Karakum, Cyprus (North), +90 533 851 72 78, fehmi.tokay@kyrenia.edu.tr
- DR CENGIZ MESUT BUKEC, University of Kyrenia, Kyrenia, Cyprus (North), +90 505 804 18 09, cengizmesut.bukec@kyrenia.edu.tr
- PASTOR POWER SIBANDA, Forward in Faith Ministries International, Nicosia, Cyprus (North), +90 533 886 39 50
Volunteer Experience
- Secretary for African Students, University of Kyrenia, Kyrenia, North Cyprus, 01/19, 01/22, Managed administrative tasks, including meeting minutes, scheduling, and communication between students and faculty., Coordinated events and activities that promoted African culture and supported student integration., Fostered relationships with students and helped to solve various student-related issues.
- Deacon and Church Assembly Finance Secretary, Forward in Faith International, Kyrenia, North Cyprus, 01/21, Present, Serve as a deacon, assisting with spiritual leadership and congregational support., Manage church finances, including budgeting, financial reporting, and ensuring transparency in financial transactions., Collaborate with church leadership to make key financial decisions that align with the assembly's goals and values., Support various ministries through financial planning and record-keeping, ensuring proper allocation of funds.
- Chairlady, Girls' Ministry, Forward In Faith Ministries International, Kyrenia, North Cyprus, 01/22, Present, Lead and mentor young women within the ministry, organizing events, workshops, and community outreach programs., Plan and oversee activities that promote personal growth, spiritual development, and empowerment of young girls., Work closely with other ministry leaders to create programs that align with the church's mission and vision for youth.
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteRemoteHybridSalary Range
$0/hr - $1000/hrTimeline
Customer Support Representative
Miracle Technologies Holding
05.2023 - 02.2026
Students Deanship Office
University of Kyrenia
03.2023 - 02.2026
Bachelor of Science - Aviation Management
University of Kyrenia
BBA - Graduate Diploma of Management
West Australian Institute of Further Studies