Agnes Nyande
Munno Para West,SA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. A detail-oriented and passionate job seeker with strong organizational skills eager to secure an entry-level Recruitment Consultant position. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Team Leader- Disability Support
Total Support Services
03.2021 - 12.2022
- Perform personal care work and support with domestic tasks including cleaning, shopping, cooking, feeding, and bathing
- Worked with approximately 20 children and teens in home care and Community participation
- Assist in developing skills, abilities, and qualifications of participants of program with aim of gaining meaningful work in supported or open employment
- Kept accurate records for client files and handled related paperwork.
- Administer medication
- Implement behaviour intervention and management
- Liaise and develop partnerships with community groups
- Managed caseload to satisfy multiple patients with diverse needs.
- Facilitated family meetings to discuss patient care plans.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Promoted safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Collaborated with healthcare providers to drive continuity of care.
Disability Support Worker
Hearts To Homes
02.2021 - 12.2021
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Developed partnerships with community organizations to expand services and referrals.
- Enhanced quality of life for approximately 10 clients with physical and intellectual disabilities through compassionate care and assistance.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Implemented behavior management techniques when required for safety of both clients and staff members involved.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Sales Assistant
Jay Jays
10.2019 - 04.2021
- Taking advantage of sale opportunities where necessary
- Follow up with other departments to ensure clients’ needs are met.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Collaborated with team members to achieve cohesive and efficient store environment
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Processed transactions accurately while maintaining high level of customer service.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into team.
- Built rapport with repeat customers, fostering long-term loyalty to brand.
Education
Diploma in Community Services -
Arizona College
Docklands, VIC01.2022
Cert III in Individual Support -
Norgrove Training
Adelaide, SA01.2021
High school diploma -
Mitcham Girls High School
Adelaide, SA01.2019
Skills
- Documentation and Recordkeeping
- Strategic Planning
- Conflict Resolution
- Customer Service
- Interpersonal Skills
- Relationship Building
- Diversity and Inclusion
- Decision-Making
- Customer Relationship Management
- Critical Thinking
- Attention to Detail
Clearances
- Vulnerable Person Related Employment Screening Certificate - DCSI
- Child Related Employment Screening Certificate– DCSI
- Immunization record – Up to Date.
- Current national police clearance
- Certificate in Providing First Aid
- CPR
- Certificate in Medication
- Certificate in Manual Handling
- Certificate in NDIS Worker Orientation Module
- Australian Driver’s License
- Reliable, Registered and Insured owned transport.
Timeline
Team Leader- Disability Support
Total Support Services
03.2021 - 12.2022
Disability Support Worker
Hearts To Homes
02.2021 - 12.2021
Sales Assistant
Jay Jays
10.2019 - 04.2021
Diploma in Community Services -
Arizona College
Cert III in Individual Support -
Norgrove Training
High school diploma -
Mitcham Girls High School
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