Summary
Overview
Work History
Education
Skills
Certificationsawards
References
Timeline
Generic

Agnes Peru

Elizabeth Vale,Australia

Summary

Energetic individual with a strong passion for building positive relationships. Thrives in contributing to business growth and collaborating within a team. Known for outgoing and positive demeanor, excels at establishing rapport with colleagues. Currently seeking opportunity with company that offers room for professional growth and challenges to enhance skill set.

Overview

5
5
years of professional experience

Work History

Support Service Coordinator

Jora Care Pty Ltd
04.2023 - Current
  • Conducted regular performance evaluations, identifying opportunities for growth and providing constructive feedback to team members.
  • Prioritized workload effectively to manage competing deadlines while maintaining a high level of responsiveness to incoming requests.
  • Established a positive work environment by promoting teamwork and encouraging open communication among colleagues.
  • Managed multiple projects concurrently, ensuring timely completion and high-quality deliverables.
  • Collaborated with cross-functional teams to develop strategies for improving support services.
  • Enhanced client satisfaction by efficiently addressing and resolving support service inquiries.
  • Developed innovative solutions to address unique challenges faced by clients, delivering tailored support services aligned with their specific needs.
  • Served as a liaison between clients and internal departments, expediting resolution of complex cases while maintaining strong relationships.
  • Coordinated resources effectively, optimizing staff utilization and reducing operational costs.

Suppport Worker

Total Support Services
02.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Team Member & Shiftrunner

Domino's
01.2020 - 01.2022
  • Consistently provide friendly service to promote customer engagement
  • Working in a fast-paced environment
  • Developing strong cooperative relationships with coworkers and managers
  • Managing a multi-line phone system with a high volume of calls on a regular basis
  • Coaching junior team members on protocols and procedures of each station
  • Safe food handling practices including personal hygiene
  • WorkPlace Health and Safety.

Sales Representative

Spire
09.2020 - 11.2020
  • My role was to collaborate with a non-profit organisation to raise awareness of the subject in certain areas in Adelaide
  • This needed me to create a social platform for the organisations and meet with a variety of individuals to assist in spreading awareness about the issue.

Education

Bachelor's Of Nursing - Nursing

UNISA
Adelaide, SA
02.2026

High School Diploma -

Salisbury East High School
Salisbury North, SA
11.2022

Extra Curriculum -

Spire Coaching / Inspiring Teens Youth Leadership Program
Adelaide, SA
10.2020

Skills

  • Strong Organization
  • Workload balancing
  • Crisis Management
  • Call center experience
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Decision-Making
  • Instructional Leadership
  • Relationship building and networking

Certificationsawards

  • Certificate III in Individual Support - Norgrove
  • Certificate III in Retail - HITSA
  • Community Leadership Award - Spire Coaching - 2020
  • ARA Youth Ambassador - Refugee Association Australia - 2020
  • COVID-19 Vaccination - Fully Vaccinated
  • NDSWC - NDIS Worker Check

References


  • Mamusu Nyande, Case Manager/ Cultural Safety Facilitator, Australian Refugee Association, ma-musu.nyande@ausref.net.au, 0451 055 995
  • Isaac Ndayambaje, Director, Jora Care Pty Ltd, isaac@joracare.com.au, ‭+61 466 186 625‬
  • Benigne Kalikela, Mentor / Director, Uplift Well-being Co, benigne@upliftco.com.au, ‭0433 986 690‬

Timeline

Support Service Coordinator

Jora Care Pty Ltd
04.2023 - Current

Suppport Worker

Total Support Services
02.2023 - Current

Sales Representative

Spire
09.2020 - 11.2020

Team Member & Shiftrunner

Domino's
01.2020 - 01.2022

Bachelor's Of Nursing - Nursing

UNISA

High School Diploma -

Salisbury East High School

Extra Curriculum -

Spire Coaching / Inspiring Teens Youth Leadership Program

Similar Profiles

CREATE PROFILE
Agnes Peru