Agnes Peyroux
Customer Service
St Clair
Summary
Professional Summary
Detail-oriented and results-driven Senior Collection Officer with extensive experience managing high-value accounts and recovering outstanding debts. Skilled in negotiating settlements to balance financial recovery and client relationships. Adept at problem-solving, data analysis, and streamlining procedures to enhance reporting accuracy and operational efficiency. Proficient in reconciling accounts, drafting comprehensive debt reports, and maintaining compliance with collections legislation. Strong communicator with a proven ability to address customer inquiries professionally and resolve complex account issues effectively.
Overview
16
16
years of professional experience
Work History
Senior Collections Officer
Probe Group
09.2022 - Current
- Managed a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.
- Conducted thorough account reviews before initiating collections actions, ensuring accurate information was used throughout the process.
- Maintained detailed records of all collection activities, ensuring compliance with industry regulations and company policies.
- Negotiated settlements with debtors to recover outstanding balances while preserving client relationships.
- Streamlined reporting procedures for increased accuracy in tracking performance metrics related to collections activities.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Maintained accurate records of customer accounts, payments and payment plans.
- Data Analysis.
- Reconciling accounts, and creating custom reports.
- Responding to customer enquiries in a professional and timely manner.
- Knowledge and adherence to collections legislation.
- Drafting debt position reports for customers.
Load Controller
Dnata Airport Services
06.2014 - 09.2022
- Contributed to the reduction of fuel consumption through proper weight management and efficient load planning techniques.
- Prevented costly penalties from regulatory agencies by consistently adhering to safety guidelines during loading operations.
- Collaborated with passenger service staff such as catering, ticket counters, cargo handlers and other departments.
- Reduced turnaround times for cargo loading processes by streamlining communication with ground crew and warehouse staff.
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
- Coordinated closely with flight dispatchers, pilots, and ground crews to ensure seamless transfer of information regarding aircraft weight distribution.
- Maintained operational efficiency by applying optimum fuel lift and trim.
- Minimized delays and cancellations due to cargo issues by proactively identifying potential problems and coordinating solutions.
- Assessed potential risks associated with special cargo items such as hazardous materials or live animals, ensuring proper handling procedures were followed.
- Maintained strong relationships with key stakeholders such as airline partners and airport authorities to facilitate effective collaboration in load control operations.
Service Desk Supervisor
Dnata Airport Services
04.2009 - 06.2014
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained mentored, and supervised a team of Passenger Service Agents for optimal performance and productivity.
- Managed escalations effectively, resolving complex technical issues promptly and professionally.
- Established clear communication channels within the team, fostering a culture of collaboration and accountability.
- Meet and Farewell Guests on Departure;
- Assist Guests requiring special assistance;
Education
Certificate IV Customer Contact -
Academy of Learning
Certificate IV Customer Contact (Telecommunications) - undefined
Academy of Learning
Certificate IV in Leadership And Management -
TAFE NSW
NSW 04.2001 -
Internal Auditor Training - Certificate of Attainment
Medical Reception and Medical Terminology - Certificate of Completion
Class C - Full NSW License
Skills
- Customer Service
- Financial Document Verification
- Security Detail Confirmation
- Financial Statement Finalization
- Reconciliations
- Account Summaries
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
Debt recovery expertise
Team leadership qualities
Effective communication techniques
undefinedTimeline
Senior Collections Officer
Probe Group
09.2022 - Current
Load Controller
Dnata Airport Services
06.2014 - 09.2022
Service Desk Supervisor
Dnata Airport Services
04.2009 - 06.2014
Certificate IV in Leadership And Management -
TAFE NSW
04.2001 -
Certificate IV Customer Contact (Telecommunications) - undefined
Academy of Learning
Internal Auditor Training - Certificate of Attainment
Medical Reception and Medical Terminology - Certificate of Completion
Class C - Full NSW License
Certificate IV Customer Contact -
Academy of Learning
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