Agnes Vaitagutu

Managed accident cases for corporate fleet clients, handling claims from initial report through resolution

• Served as primary contact for drivers, fleet managers, insurance providers, and repair facilities
• Coordinated vehicle repairs and rentals to minimize downtime and keep fleet operations running
• Reviewed accident reports, estimates, and claim documentation for accuracy and compliance
• Guided drivers through post-accident procedures and company policies
• Tracked claim progress and followed up to ensure timely closures
• Maintained detailed records and updated internal systems for reporting and audits
• Supported safety and loss-prevention efforts by identifying accident trends

• Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.
• Organized workflows to improve efficiency and reduce operating costs.
• Monitored office inventory to maintain supply levels.
• Directed and oversaw office personnel activities.
• Conducted staff performance evaluations to monitor progress and individual skills.
• Managed purchase requisitions and approvals for all department equipment and supplies.
• Communicated job expectations and trained staff to promote team building and discipline.
• Recruited, trained and developed administrative team to support corporate growth and objectives.
• Coordinated with managers and departments to interview new personnel and recognize excellent performance.

• Replenished office supplies, placing new orders for restocking to maintain inventory.
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

• Compiled data from source documents prior to data entry.
• Analyzed and processed current data records to provide detailed reports.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.