Agnese Trinchera
Cairns,QLD
Summary
Focused on upholding accuracy, operational efficiency, and professionalism in busy environments. Excellent organizational skills, ability to manage time effectively, and commitment to quality service. Devoted to enhancing client satisfaction.
Overview
3
3
years of professional experience
Work History
Hotel Housekeeper
Hotel Patrizia
Senigallia, Italy
06.2023 - 08.2024
- Cleaned and sanitized guest rooms to ensure a welcoming environment.
- Organized and restocked cleaning supplies for operational efficiency.
- Reported maintenance issues promptly to maintain hotel quality standards.
- Assisted in laundry tasks.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Maintained cleanliness in common areas, enhancing guest experiences.
- Responded to guest requests with professionalism and attention to detail.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Adhered to hotel policies and confidentiality agreements, respecting guest privacy at all times.
- Provided excellent customer service by responding quickly to inquiries.
- Delivered requested items to guest rooms in a timely manner.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Facilitated reception operations by recording guests' details and data, clarifying hotel policies and guiding guests to designated rooms.
Waitress/Barista
Ristorante Boy
Marotta, Italy
02.2021 - 10.2021
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation, and with team members to ensure efficient service during peak hours.
- Developed positive relationships with regular customers through friendly conversation.
- Set the tables as needed during peak hours.
- Served alcoholic beverages responsibly in accordance with state laws.
- Prepared desserts, beverages, and coffees.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded to ad hoc cleaning duties at end of shift.
- Operated espresso machines and other coffee equipment effectively.
- Greeted customers and took orders for coffee drinks, desserts, and other beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards, especially during Covid.
Education
Bachelor - Translation And Liaison Interpreting
SSML - University of Linguistics Mediators
Ancona, Italy04-2025
Skills
- Translation skills
- Intercultural communication
- Team collaboration
- Adaptability to fast-paced environments
- Customer assistance
- Strong multitasking
- Language proficiency
- Time management
- Professional demeanor
- Good communication over the phone
- Basic computer skills
- Manual license
Languages
English
Full Professional
Italian
Native/ Bilingual
German
Limited
Reference
Paul Ratclif PH: 0437888377
Affiliations
- Horse-riding
- Cooking
- Reading books
- Learning languages
- Excercising
Timeline
Hotel Housekeeper
Hotel Patrizia
06.2023 - 08.2024
Waitress/Barista
Ristorante Boy
02.2021 - 10.2021
Bachelor - Translation And Liaison Interpreting
SSML - University of Linguistics Mediators
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