Agnieszka Forshaw

• Oversee daily property operations, including maintenance coordination, tenant relations, and regulatory compliance.

• Manage lease administration activities, including renewals and documentation, in coordination with legal and accounting teams.

• Serve as a primary point of contact for tenants, addressing inquiries and resolving issues in a timely and professional manner.

• Coordinate vendors, contractors, and service providers to ensure quality and timely completion of property services.

• Support budgeting, rent collection, expense monitoring, and financial reporting.

• Assisted the Facilities Manager in daily operations, ensuring the smooth functioning of the building.

• Managed contractors, technicians, and maintenance personnel to uphold operational efficiency.

• Oversaw preventive maintenance schedules, ensuring compliance with essential services.

• Liaised effectively with landlords, tenants, and contractors to prioritize safety and operational needs.

• Maintained strict adherence to internal policies and confidentiality standards in record management.

• Demonstrated proficiency in a range of systems, including Clarity 2.0, BMS, EMS, Integriti System Designer, Integriti GateKeeper, iVMS, HID Portal, Groundfloor Admin, LoQit Dashboard, OTIS/EMS, oOh!media Creative Scheduler, Equiem Admin Panel, and Iris.

• Applied strong rapport building and assessment skills to perform sound interviews of students and to ascertain their suitability as potential candidates for the program.
• Delivered presentations and orientations to host families and students to ensure their understanding of mutual responsibilities.
• Monitored students and host well-being, provided tailored support as needed and reported progress to head office.

• Delivered efficient administrative services by accurately processing accounts and reconciling daily takings and assessing revenue against budgets.
• Provided superior customer relations when securing bookings from phone enquiries, processing covid cancellations, addressing guest complaints and welcoming return guests.
• Applied strong adherence to internal policies and confidentiality requirements in the processing and management of client data and company records.
• Built a strong, results-focused and committed team by delivering inductions and training in customer service and sales and monitored team compliance to internal policies and industry regulations.

• Spearheaded negotiations with customers and team members by applying active listening and mediation skills, resulting in the swift resolution of often complex complaints.
• Achieved a consistently accurate record of gaming clearance and reconciliations due to strong mathematical and financial acumen.
• Oversaw the team's compliance with government regulations related to the Gaming and Liquor Act.

• Managed the end-to-end recruitment and on boarding process, including selecting and appointment appropriate candidates for roles across the organisation.
• Upgraded outdated HR policies and procedures to ensure alignment with current legislation.
• Prepared employment contracts ensuring all client and company information was handled with sensitivity.
• Assisted management in effectively implementing performance reviews to address matters of concern.