Agnieszka Przybysz

Responsibilities :

• provide customer service and sales support in a multicultural environment
• process invoices, payments, enrolments and registrations
• support marketing events and collaborate with other departments
• deliver administrative assistance and reporting

Key achievements :

• achieve a 95% customer satisfaction rating consistently improving customer service and implementing changes
• achieve a 10% increase of enrolment and re-enrolment rates
• successfully handled over 500 customer inquiries per month maintaining an average response time of less than 5 minutes

• Coordinated group travel itineraries, ensuring seamless logistics and adherence to client specifications.
• Managed vendor relationships to secure competitive pricing and optimal service delivery for group bookings.
• Developed tailored travel packages that enhanced customer satisfaction and increased repeat business opportunities.
• Streamlined booking processes through effective use of travel management software, improving efficiency by reducing turnaround times.
• Negotiated favorable contracts with vendors, leading to cost savings for both clients and the agency.

• Developed customized travel itineraries based on client preferences and budgets.
• Managed travel bookings using industry-specific software and tools for efficiency.
• Conducted thorough research on destinations, accommodations, and activities to enhance client experiences.
• Provided expert advice on travel regulations, visa requirements, and safety protocols.
• Analyzed client feedback to identify areas for service improvement and implement changes accordingly.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.