Agnieszka Wallace
Mount Gambier,SA
Summary
Dynamic and creative cake decorator with a proven track record at European Gourmet, recognized for innovative designs and exceptional customer service. Adept in food safety compliance and quality control, I consistently exceeded client expectations, fostering loyalty and increasing repeat business through meticulous attention to detail and adaptive problem-solving skills.
Overview
18
18
years of professional experience
Work History
Owner and Head Cake Decorator
European Gourmet
Adelaide, SA
01.2014 - 05.2024
- As the owner of this company, I was responsible for overseeing various aspects of running a successful cake business.
- In 2022, recognised as one of the top five wedding cake designers at the Wedding Industry Awards
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Precisely arranged display cases throughout workday to highlight finished products.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
- Improved customer experience by providing consultations on cake design options.
- Enhanced team efficiency by organizing weekly meetings to discuss upcoming orders and design ideas.
- Collaborated with bakery team to plan and execute large orders for weddings and corporate events.
- Developed portfolio of cake designs, offering clients wide range of customization options.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
- Ensured all decorated cakes met bakery's high standards for both appearance and taste.
- Trained junior decorators in advanced icing techniques, elevating overall quality of bakery's offerings.
- Participated in local baking competitions, gaining recognition for bakery through award-winning designs.
- Created custom cake decorations for various events, leading to high client satisfaction.
- Streamlined cake decoration process, reducing preparation time without compromising quality.
- Kept up with trends in cake design, incorporating modern styles into bakery's offerings.
- Innovated new icing techniques, setting bakery apart from competitors.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Executed detailed and themed cake decorations to match specific needs of each event.
- Enhanced visual appeal of baked goods by applying intricate icing designs.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Adjusted decorating methods to accommodate for special dietary requirements, ensuring customer satisfaction.
- Contributed to positive working environment by offering support and guidance to new team members.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared frostings and other toppings for cakes and pastries.
- Packaged finished products for sale.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Replenished bakery items in display cases.
- Processed customer orders and payment transactions.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Determined baking times for various items.
- Cut and shaped dough for pies, rolls and other pastries.
Before and After School Care Assistant
Tea Tree Gully Primary School
Tea Tree Gully, SA
07.2012 - 01.2014
- Provided company for a child with a disability
- Provided assistance with eating for a child with a disability
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Fostered a positive environment for students, effectively addressing any behavioral issues that arose during before and after school care.
- Promoted physical fitness among students through engaging outdoor games, sports activities.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Collaborated with colleagues to develop creative activities for students, leading to increased engagement and enjoyment.
- Assisted in the organization of extracurricular activities, resulting in an increased variety of options for students to participate in.
- Coordinated snack preparation for students during program hours while adhering to strict dietary guidelines and allergy restrictions.
- Managed program supplies inventory, ensuring adequate resources were available for planned activities and maintaining cost efficiency.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Promoted learning and social development through structured and unstructured playtime.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Restocked supplies and personal hygiene products for use by students.
- Kept children between ages of Number and Number safe and secure with vigilant oversight.
- Monitored children's activities to verify safety and wellbeing.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Read stories, sang songs and facilitated creative play.
- Provided support and guidance to children in conflict resolution.
Pharmacy Assistant
Nova Pharmacy
Modbury, SA
03.2006 - 02.2008
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Precisely arranged display cases throughout workday to highlight finished products.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
- Improved customer experience by providing consultations on cake design options.
- Enhanced team efficiency by organizing weekly meetings to discuss upcoming orders and design ideas.
- Collaborated with bakery team to plan and execute large orders for weddings and corporate events.
- Developed portfolio of cake designs, offering clients wide range of customization options.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
- Ensured all decorated cakes met bakery's high standards for both appearance and taste.
- Trained junior decorators in advanced icing techniques, elevating overall quality of bakery's offerings.
- Participated in local baking competitions, gaining recognition for bakery through award-winning designs.
- Created custom cake decorations for various events, leading to high client satisfaction.
- Streamlined cake decoration process, reducing preparation time without compromising quality.
- Kept up with trends in cake design, incorporating modern styles into bakery's offerings.
- Innovated new icing techniques, setting bakery apart from competitors.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Executed detailed and themed cake decorations to match specific needs of each event.
- Enhanced visual appeal of baked goods by applying intricate icing designs.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Adjusted decorating methods to accommodate for special dietary requirements, ensuring customer satisfaction.
- Contributed to positive working environment by offering support and guidance to new team members.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared frostings and other toppings for cakes and pastries.
- Packaged finished products for sale.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Replenished bakery items in display cases.
- Processed customer orders and payment transactions.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Determined baking times for various items.
- Cut and shaped dough for pies, rolls and other pastries.
Education
Bachelor In Pharmacy - Pharmacy
University of South Australia
Adelaide, SACertificate III - Pharmaceutical Assistent
Wal Scerri Pharmacy Academy
Adelaide, SA03.2006
Skills
- Food handling safety
- Food safety compliance
- Food production
- Stock rotation
- Quality control analysis
- Baking equipment
- Reliable and responsible
- Attention to detail
- Adaptive and creative
- Commercial food production
Accomplishments
Top 5 Wedding Cake Designers of 2022 as Recognized by the Wedding Industry Awards
Languages
Polish
Native or Bilingual
Timeline
Owner and Head Cake Decorator
European Gourmet
01.2014 - 05.2024
Before and After School Care Assistant
Tea Tree Gully Primary School
07.2012 - 01.2014
Pharmacy Assistant
Nova Pharmacy
03.2006 - 02.2008
Bachelor In Pharmacy - Pharmacy
University of South Australia
Certificate III - Pharmaceutical Assistent
Wal Scerri Pharmacy Academy