Agom Agong
North Melbourne
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
3
3
years of professional experience
Work History
Keyholder Supervisor
Goldmark Jewellers
02.2023 - Current
- Developed and maintained positive relationships with customers, fostering loyalty and repeat business
- Trained and mentored new employees on product knowledge, sales technique, and store policies
- Able to handle customer complaints by resolving issues promptly, achieving a positive resolution and enhancing overall customer satisfaction
- Scoring over budget sale rates by 15-40% by implementing merchandising skills and upselling techniques
- Collaborated with management to design and execute visual merchandising strategies that significantly improved product visibility and sales
- Conducted daily operations, including opening and closing procedures, cash handling, and compliance with company policies, ensuring a secure and efficient store environment
- Able to use point-of-sale (POS) systems and inventory management software and facilitate accurate reporting
Team Member
Woolworths Metro
12.2021 - Current
- Provided service that begot strong connections with regular customers by providing assistance to their concerns and inquiries in order to create positive customer service
- Able to handle customer complaints by resolving issues promptly, giving customers assurance whilst safekeeping company policies
- Maintaining a clean, sanitized environment for our food products, conducting investigation on expired products and necessary means to comply with health regulations
Education
VCE Year 12 Certificate -
St Aloysius College
12.2021
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Customer service management
- Store maintenance
Timeline
Keyholder Supervisor
Goldmark Jewellers
02.2023 - Current
Team Member
Woolworths Metro
12.2021 - Current
VCE Year 12 Certificate -
St Aloysius College
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