Agostino Catania

• Assisted guests with making food and beverage selections.
• Took accurate food and drink orders, using a POS ordering software system.
• Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.

Periodic maintenance and inspection of fire-fighting installations and equipment.

Carry out documentary checks.

Perform visual and component integrity checks.

Carry out necessary maintenance activities following the outcome of the checks carried out.

Make records of activities carried out in paper or digital form.

Carry out maintenance activities in accordance with standards and procedures relating to the safety and health of the workplace and the protection of the environment.

• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Monitored and maintained clean working areas and cooking surfaces.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
• Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
• Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.

• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Designed weekly sales promotions to attract new and repeat customers and increase sales.
• Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Quickly and accurately counted drawers at start and end of each shift.

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order documentation.
• Cleaned and sanitized food preparation and serving areas.
• Cleared tables immediately after guests left in preparation for next party.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Established rapport with customers by providing friendly and attentive service.
• Collaborated with other dining room and bar staff to facilitate efficient service.

• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.